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Network Outage At Five Schools

April 27, 2005 - (original posting - 10:30 a.m.)

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Communication at Daffron, Gulledge and Haun Elementary Schools, Robinson Middle School and Jasper High School was disrupted the morning of Wednesday, April 27, when a contractor, unrelated to Plano ISD, destroyed a sizeable length of the district’s network conduit and fiber. This disabled the telephone voice mail, e-mail and use of external network computer data at these schools.

(1st UPDATE - April 27 - 2:50 p.m.) The systems should be up and running by the start of school on Thursday. We expect no interruption to any service on Thursday.

(2nd UPDATE - April 28 - 10:15 a.m.) All operations are up and running this morning. Network services were restored by about 6:45 p.m. on Wednesday, April 27.

Each principal has access to an emergency telephone line (which is an unpublished number), cell phones and emergency radios for communicating with security and police. Emergency services are in place and continue to be operational.

Our goal during the outage was to maintain a normal instructional school day. We want to assure you that the students and staff remain safe and secure. Plano ISD staff worked with SBC to resolve this outage as quickly as possible. We appreciate our parents' and community's patience and support.

We communicated this message and other related information through the automated telephone message system, this district website, the individual school websites and the district electronic newsletter. (School district patrons may subscribe to the school district and individual school electronic newsletters at http://elist.pisd.edu.)

Sincerely,

Patty Meyer
Assistant Superintendent for the West Cluster Schools

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