Customers should contact their electricity supplier to find out what their policy for late payments will be during the COVID-19 crisis.
Atmos Energy has temporarily suspended its natural gas disconnections. Atmos says customers who need help should sign up for financial aid with their payment assistance.
CenterPoint Energy announced it is planning to support customers who may need payment assistance, arrangements or extensions during the COVID-19 situation. The company also has temporarily suspended natural gas service disconnections for nonpayment.
Constellation Energy (an Exelon Company)
Constellation Energy has announced in an email they are suspending disconnects and new late fees until May 1, 2020. They are also offering deferred payment plans for customers that are being directly impacted. Customers needing assistance contact customer assistance.
Reliant Energy announced they will pause payment-related disconnects for residential and small commercial customers. They will provide payment extensions and waive late fees as well as assisting customers through their CARE program.
24/7 at 800-242-9113 (automated system) TXU Energy is providing an extension of due dates with no down payment(s) needed. If someone needs bill payment assistance, additional support is available through TXU Energy Aid(SM).