In the case of shared custody, parents must provide information in the Eleyo system that is consistent with the court orders that the school campus has on file. PASAR staff will follow the custody court order that is on file with the school office.

Parents will be notified of any policy or operational changes via email message in Eleyo, typically on the invoice, via program newsletter, or on the website.

If an emergency were to occur, parents would receive communication from PASAR in the form of a phone call, email and/or at www.pisd.edu/pasar. Please note, it is always important to update students' Eleyo account with current phone numbers.

Parents are welcome to visit or observe their student in PASAR with a Zone Leader by a scheduled appointment via email or phone.

The Site Manager is available to discuss any questions and concerns about policies and procedures of the PASAR site by making an appointment via email or phone.  

If you are dissatisfied with the Site Manager’s efforts to resolve the problem, follow the steps below:

1. Discuss with Zone Leader;
2. Discuss with the PASAR Coordinator;
3. Discuss with the Director of Child Care Services. 

PASAR values parent ideas and input. To share concerns that may occur during PASAR, schedule a conference with a Zone Leader rather than discussing these concerns in the presence of your own student, other students or guests at the PASAR site.

PASAR staff are background checked through the PISD Safety and Security Department. Staff receive preservice, onboarding and annual training hours. Managers are CPR, First Aid and AED certified. 

It is the policy of PASAR to comply with mandatory reporting requirements under Texas law. All PASAR staff are required to report any suspected child abuse or neglect to the appropriate authorities immediately.