School Messenger Texts

After you text one of the keywords to the short code the system will ALWAYS respond back with one of three messages:

Opt-in Response: You're registered 4 SchoolMessenger notifications. Reply STOP to cancel, HELP for help. Msg&data rates may apply. msg freq varies. schoolmessenger.com/txt

Opt-out Response: You're unsubscribed from SchoolMessenger. No more msgs will be sent. Reply Y to re-subscribe, HELP for help. Msg&data rates may apply. schoolmessenger.com/txt

Help or Unknown Key Word Response: SchoolMessenger notification service: Reply Y to subscribe or STOP to cancel. Msg&data rates may apply. Msg freq varies. Visit schoolmessenger.com/txt for info.

Any other response – or no response: indicates the recipient should contact their wireless device provider to have
SMS messaging/premium content enabled (see below for more details).

That was the opt-in invitation message sent by School Messenger if it was from 67587 and it said:

Plano Independent School District messages. Reply Y to confirm. HELP 4 info. Msg&data rates may apply. Msg freq varies. schoolmessenger.com/txt

SchoolMessenger does not charge recipients for the text messages that they receive or send to the short code; however, wireless providers may charge for individual text messages, depending on the plan associated with the wireless device. Please consult your carrier if you are uncertain.

1. Check your number
   • Parents/Guardians
     Ensure that the district has included your correct cell number on the emergency card in Skyward Family Access.   It may take 24 hours for this number to be active after being changed or added to Skyward Family Access.
   • District Employees
     Verify that your cell phone is correct in Skyward.
2. Has a message been sent?
   Confirm that the school or district has attempted to send a SchoolMessenger broadcast that includes a text message to your phone number.  "Opting In" does not mean that every message a campus sends will be a text message. 
3. Are you a parent of a currently enrolled student or are you a district employee?
   SchoolMessenger text messages are only sent to parents or guardians of currently enrolled students or to district employees.

If you receive what appears to be an error message, similar to one of the following, it most likely means that short code text messaging is not enabled on your wireless subscription plan:

• Service access denied
• Message failed
• Shortcode may have expired or shortcode texting may be blocked on your account
• Does not participate

These replies DO NOT indicate that the wireless provider can’t receive messages from SchoolMessenger. Rather, they are an indication that the specific mobile device does not have short code SMS texting enabled for that number (this is sometimes disabled by default on company provided cell phones). To address this, contact your wireless provider.