Tech Troubleshooting Tips

Top 5️⃣ Tech Troubleshooting Tips💡

Click 🎦 to watch the videos

View this page in a Google Doc: bit.ly/top5tips21

Google Chrome:

#1  ✍Sign in to the Chrome web browser with PISD credentials🎦

• On Chromebook: Signing into Chromebook also signs you into Chrome web browser.

• On Other Devices: Open Chrome web browser (not firefox, IE, etc.) and sign in to the browser with PISD credentials (PISD login & password, not Gmail). *Be sure both Chrome and Webdesk have the same PISD credentials. 

#2 📰Clear Browsing Data (Clear the Cache) 🎦

• Click on 3 dots ⠇at the top right of browser to open the Chrome menu. 

• Click on Delete Browsing Data.

• Check the boxes next to ☑ "Cookies and other site data" and ☑ “Cached images and files"

• In the Time Range field, select “All Time”. Click on Clear data at the bottom. 

#3 🧩Turn Off Non-essential Extensions (Chrome web browser)🎦

• Click the puzzle piece in the top right corner of your browser.

• Click Manage extensions at the bottom.

• Toggle off or remove any extensions you are not regularly using. *Extensions such as Sisco and Classlink are from the district and cannot be removed.  Ad blockers and Grammarly often interfere with some programs.

PISD Webdesk

#4 🤝Connect Google Account 🎦

• In Webdesk, Click on your profile on the top right.

• Click Settings.

• Along the tab at top, click Sign-In Options.

• In the “Google Account” box, click the blue Link 🔗.

• If prompted, select your PISD credentials.

• More info on the Webdesk Hotspot page.

#5 🔑Verify Password (update LDAP/Active Directory)🎦

• In Webdesk, Click on your profile on the top right.

• Click Settings.

• Along the tab at top, click Sign-In Options.

• In the “LDAP/Active Directory” box, click the blue icon.

• Enter your current password twice to verify.

• Click Save at the bottom right. Look for the green check “Credentials Edited” message.

• More info on the Webdesk Hotspot page. 

For more help, contact the Help Desk - (469)752-8767 or tsos@pisd.edu.