Yes, the Duo Mobile app lets you register multiple profiles. To add a new profile, open the Duo Mobile app and click the + at the top of the page.

Deleting the account and re-adding the account in the Mail/Outlook app resolves the issue.

    Apple guide on add/remove accounts

    Android guide on add/remove accounts

Native email clients on your mobile device might not support modern authentication using two-factor. Installing the Microsoft Outlook App from the App Store will resolve the issue.

Delete the account from Microsoft Authenticator (if you have it installed). Deleting the account and re-adding the account in the Mail/Outlook app resolves the issue.

Your mobile phone might be running an older operating system. Try updating the operating system on your mobile phone. 

• Apple guide on updating iOS on iPhone
• Android guide on updating Android Version

If you have a legacy device that won’t take the current version of the operating system, you can opt-in for text messaging or other available options.

If your mobile device doesn't support the Duo Mobile app or you want an alternative method, you can choose a 'Phone Number - Get a text message' option. 

Please know that Duo Mobile is recommended and it offers the best security. Here are  the benefits you will be getting from the Duo Mobile app.

• It allows you to take advantage of Duo Push notifications. With Duo Push notification, you can Deny or Allow access with a single click. It is easy and hassle-free.
• If you don't have cellular coverage, you can receive Duo Push notifications as long as the mobile device is connected to WiFi with Internet Access. 
• Duo Mobile app offers a passcode option. The passcode is valid  for two-step authentication even if the mobile device is not connected to the Internet.

There are a couple of options.

1. (Recommended) Use the Duo Mobile app, which offers Duo Push notifications. With Duo Push notification, a user can Deny or Allow access with a single click. In the absence of a cell phone reception/coverage, the user can still receive Push notifications as long as the mobile device is connected to WiFi. 

If there is no cell phone coverage nor WiFi, a passcode (six-digit code) from the Duo Mobile app can be used for two-step authentication. 

 

1. If a user chooses the text messaging option instead of the Duo Mobile app, then users should be able to use WiFi calling option for phone calls and text messaging. However, we won’t be able to say for sure if all mobile phones and all mobile carriers might offer this feature. 

Instructions on enabling WiFi calling:

Apple Devices: https://support.apple.com/en-us/HT203032

Android Devices: https://support.google.com/phoneapp/answer/2811843?hl=en

All you need to do is trigger a Duo prompt by logging into webmail.pisd.edu in a new browser session.  Click on Other Options > Manage devices on the Duo prompt.

Refer to above response on adding a backup device to avoid this being an issue.

If you do not have a backup device set up and forgot/lost your primary Duo device, you may contact the Helpdesk (tsos@pisd.edu 469-752-8767) for assistance in resetting your Duo account to a device you have available.

If you receive unexpected prompts, deny the prompt on your mobile device and select an option to report the incident.

No. Duo will only prompt you whenever there is a login attempt on the Duo protected application with your network account.

Currently we are in the pilot phase and select users are eligible for it. Eventually, all faculty and staff would be eligible to use it.

The following devices are supported by Duo:

•     iOS and iPadOS 
•     Android
•     Cell Phones

Any inquiries can be directed to the helpdesk at 469-752-8767 or helpdesk@pisd.edu and we will be happy to answer your questions. You may use the link below to help us log issues as well as provide us with feedback.

https://forms.gle/X5C4RhzmKFcbGupZ8