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Help & Contact Info

For Course Questions

Contact your teacher

Already enrolled in a course? Have a question about an assignment? Please contact your teacher for help. Give your teacher 24 hours to respond. Keep working as you wait if you can.
If you cannot get in touch with your teacher, please contact our office at eSchool@pisd.edu.

For Technical Assistance

For assistance with your district username/password, contact the PISD Help Desk. 

  • Monday - Friday 8:00 am - 5:00 pm 469-752-8767/ helpdesk@pisd.edu
  • You can reset your password at password.pisd.edu

For assistance with Edgenuity email eSchool@pisd.edu. We will reply to emails during regular business hours. 

 

Technical Requirements

The following are the minimum technical requirements to enable you to successfully take a PISD eSchool course.
 

Skills

Basic computer skills are necessary to progress normally through your online courses. It is not necessary to be an expert, but a student must know how to use the basic capabilities of a computer:
  • the keyboard and mouse and/or touchpad;
  • access the Internet through the Chrome browser;
  • navigate websites
  • open, close, and save files on your computer’s hard drive and Google Drive. *Plano ISD students have a district-sponsored Google Drive. 

Devices

Students need to use a Chromebook, laptop, or desktop computer with the Chrome Browser logged into their PISD account with Sync turned on. Ipads and tablets do not support the extensions needed to take eSchool courses on Edgenuity.

Connectivity

Students must have a working Internet connection. If students plan to work on a course while visiting another country, they will need a VPN to access district programs.
 

Supported Browsers

Plano ISD eSchool’s online courses are hosted on Edgenuity. It is recommended that you have the Chrome browser to access your work on your eSchool course. 
All assessments are monitored with the Proctorio Secure Testing Browser Extension. Your browser must stay up to date. 
 

Email

  • Students must have an active, functioning email account with an appropriate email address. Access to Google Drive will be helpful in some courses.
  • PISD students in grades 6-12 have a district-provided email address @mypisd.net. Students can send and receive emails from within the district only. They will be able to access their PISD Google Drive.

Accessories

Depending on the course, you may need to have the ability to create audio and/or video files.
 

Printer

A printer is recommended, but not required. Printing course materials may enhance your eSchool experience, depending on your learning preferences.

 

Applications & Software

In addition to Edgenuity, other applications may be needed for successful completion of your eSchool course. 
 

Productivity and Collaboration Tools

In order to work through an eSchool course most efficiently, students should have access to Google Drive, Google Docs, Google Slides, and Google Sheets.
PISD students have access to these applications through their district network account. 
 

Other useful applications

  • Acrobat Reader or other PDF viewer
  • Audacity or another audio editor
  • Video editor

Parent-Teacher Conference Form - for current students only.

eSchool Team

eSchool@pisd.edu 

Address: Plano ISD Administration Building, 2700 W. 15th Street, Plano, 75075

Phone: 469-752-8091

eSchool Specialist

Zachary Baudoin

Email:

eSchool Office Manager

Rita Rosado

Email: