Family Access Help

An email is required to create a Family Access account. Parents can use any email account from any provider. 

Plano ISD staff must use a personal (non-Plano ISD) account.

View the video for an example of how to create a gmail account.

Denials may occur for several reasons. Please ensure the following:

• Your first and last name should be your legal first and last name 
  • If you prefer Beth rather than Elizabeth, please note your account must be created using your legal name
• Your email address cannot be a Plano ISD email address (for Plano ISD employees)
• Your email address must be unique to you
  • Parents sharing email addresses should contact the campus to update their email address before proceeding to attempt to register again
• You must be associated to the student as a parent or guardian

If you have followed these instructions, but continue to receive a denial in claiming your account, please contact familyaccess@pisd.edu

You can change your email address by following the steps below. This will change your login name for the parent portal, within Skyward Family Access, and the contact information used by School Messenger.

1. Go to the Family Access login screen and log in.
2. In the upper right-hand corner, click on the Profile icon.
3. Click Profile.
4. Click Edit.
5. Type your new email address in the Change Email Address box.
6. Click Save.

Any current Plano ISD family that needs to change their address must provide a new proof of residency to your students’ campus. 

If you are missing a student(s) on your Family Access account, please follow the steps below.

1. Send an email to familyaccess@pisd.edu.
2. Include the following information:
   • Your name.
   • Your Family Access email address.
   • Student Name and ID of the student that appears in Family Access.
   • The Student Name and ID of the student(s) that is missing from Family Access.

• ✅ Consents and Authorizations (auto-approved)

• 🚫 Emergency contact information (names connected to a student and their phone numbers) (requires campus approval)

• 🔁 You’ll see your original responses as you go

• 🧩 Only complete the sections where information has changed — all steps are optional!

• You may submit once per day
• After submission, the Student Information Update tile will disappear (don’t worry — it’ll return the next day)
• The daily limit resets at midnight

 Updates to emergency contacts (additions, deletions, or name edits) require campus approval before changes will be seen within Skyward.
Need urgent changes? Please reach out to your student’s school directly.

Address changes must still go through the Plano ISD campus. An acceptable proof of residency must be provided to the campus to complete an address change in Skyward.

If a parent is unable to edit an existing emergency contact, they may remove the entry and create a new one instead, or contact the campus directly for support. If a parent is unable to edit an existing emergency contact, they may remove the entry and create a new one instead, or contact the campus directly for support.

 If your annual form is still marked as Pending Approval, it must be approved by the campus before you can make additional   updates. 

Once the annual forms are approved you’ll see the Student Information Update tile appear.

The following message will be displayed once you click on the tile: “This form is optional and should only be submitted if you need to make any updates to information you have entered previously in the Annual Forms for your student.  All steps are optional. Please only complete any steps in which information has changed and needs to be updated.”

Again, each section should only be completed if there is a change. For example, if you only need to change emergency contact information, fill out that section then stop. You do not need to complete the remainder of the form.

Contact your campus office for questions or assistance with the update process.

View the Parent/Guardian-Entered Absence Request instructions for detailed steps on how to submit electronic attendance notes.

Log completely out of the Family Access application or site, then log back in. That will trigger the schedule hold to be removed from your child's account.

Viewing Student's Schedule

• To view student’s daily schedule, select the Schedule tile from the Skyward dashboard.
• Student’s class schedule will show their schedule matrix for each day of the week and what subjects they are in for each period of the day. 

By clicking on a class, parents can view all details about the class, including:

• Time & building/classroom location of the class,
• Teacher name and email address
• Days the class meets each week
• Enrollment dates student is scheduled in the course

Elementary Students

• Student’s daily rotation for their specials/AMPED rotations (Art/Music/PE) will be shown.  

Viewing Options

You can select the view you would like from the pull down menu at the top.

All Year

Displays the full schedule for both semesters, including any schedule changes. 

Secondary: Grades 9-12

Semester only classes will show the two different classes in the same period by the semester taken. 

In the event of a schedule change, you will see all classes the student has been enrolled in this school year.

Weekly Schedule

Weekly schedule has options to choose a month and a week within that month to see their current schedule for the week chosen.

Additional Options

In the upper right-hand corner of the screen are several options:

• Print Schedule List - opens a screen with student’s schedule in list format.  
• Print All Schedule Matrices - downloads all five days of your student’s schedule in the graphic format on a single page.
• Settings - allows ability to increase or decrease the size of the schedule matrices
• Legend - show the meaning of the different colored sections seen on the schedule matrix, including
  • An Adjusted Section - a course with scheduled dates less than the entire semester
  • A Dropped Section - a course that student was previously enrolled in

Click on the "Texas Assessments" Tile

You will automatically be logged into the Texas Assessment site to view your student's scores.