FREQUENTLY ASKED QUESTIONS

  • What is the plan for remote learning?

    Plano ISD is committed to providing educational continuity for all students. Our partnership with parents is critical to the success of every student, now more than ever. We are in unprecedented times and engaging in learning in completely new ways. Be assured that all Plano ISD staff remain committed to serving our families. Access the remote learning implementation to see all phases of the learning plan.

  • Is the district offering meals to students during the closure?

    For the most recent information please visit the District-Provided Meals webpage.

  • What technology resources are available to support learning at home?

    Chromebook Distribution

    For the most recent information please visit the Chromebook Distribution Plan webpage.

    PISD Webdesk and MyBackpack

    For the most recent information please visit the PISD Webdesk and MyBackpack webpage.

    Online Textbooks, Websites, Apps, and More

    Plano ISD has many digital resources for staff and students. These resources are always available at school or at home. Some of the most commonly used resources are course textbooks, Google Classroom, Dreambox, Nearpod, and many more! Please view the Digital Tools for Remote Learning page and our Suggested Apps and Websites page.

    Plano ISD helps students stay connected to learning no matter where they are. Learn more.  

    Internet Providers Offering Free Wi-Fi for families.

    Additional resources for learning outside of the classroom

    Your Feedback Will Help Us Support You

    In an effort to better understand and support the needs of our community, we are asking a few questions related to Plano ISD students' collective ability to access technology outside of school. We fully recognize the irony of using an online survey to gather this information. Please be assured that survey responses will be coupled with additional data collected using "offline" methods to inform our decisions and plans of action. Access and share this survey at: www.pisd.edu/techaccess (En español).

  • What if I need assistance with the available technology resources?

    For the most recent information please visit the Logins and Passwords webpage.

  • How do I get in contact with my student's counselor?

    For the most recent information please visit the School Guidance and Counseling webpage.

  • How can I support my student's learning and instruction from home?

    Families can find guidance for learning at home on the district's home learning resources site.This short-term resource is organized by grade level and subject area and provides online resources, as well as suggested off-line activities. We hope you find this useful in assisting your student with learning activities while at home. 

    Your child’s teacher(s) will be contacting you, if they have not already done so, in order to set up communication for providing instruction and learning assignments. Lessons will begin for core content classes (English/Reading, Math, Science and Social Studies) on Monday, March 23. Other classes and electives will be added throughout the week. It is important for parents to partner and be in communication with teachers to help monitor this work so learning continues during this time away from school. Parents of students who receive instruction in the special education setting will be contacted by special education teachers to develop plans. Information will also be provided from the district Special Education Department.

  • Will off-campus PE be offered to students?

    For the most recent information please visit the Off-Campus PE website.

  • Where can I find information on PASAR tuition?

    Customers will be credited for tuition fees for the weeks that Plano ISD is closed or PASAR is not operational. This will be calculated on a monthly pro-rata basis. Since the school district has extended the closure into April, billing for April will not be calculated and reflected in the PASAR Parent Portal until the reopening date is known. At this time, please do not make a payment for April PASAR tuition. For the most recent information please visit the PASAR webpage.

  • How do I answer my student's questions about COVID-19?

    Your child may be asking questions about COVID-19 and we want to ensure we are doing everything we can to ease their worries. Here is a resource you may find helpful: Talking to Kids About COVID-19.

  • What other resources can families access?

    Family Resources

    The Family Resources page has a searchable list that families, community members and school staff can utilize to help find community resources in order to meet a family’s needs. The list is searchable by agency name, zip code and category. Categories include such areas as basic needs (food assistance, housing assistance), health care (medical, dental, vision), and mental health (substance abuse, counseling, etc.).

    For the most recent information please visit the Other Resources webpage.

  • How can I help?

    If you are looking for opportunities to help Plano ISD families outside of your current job duties, your assistance is needed in supporting district partners currently working to support our families. The How You Can Help webpage includes information on the current needs of Plano ISD's partners and how you can help.

  • How will this closure affect the district calendar?

    Plano ISD will follow the current, adopted academic calendar. The designated bad weather makeup days, April 10 and April 13, are student holidays and will not be used as instructional days this spring. Additionally, regardless of whether campuses re-open to students this school year, the last day of instruction will be May 22.

  • Will my student be graded during the closure?

    Teachers will provide assignments for student completion, with plans to provide feedback to individual students; however, no grades will be recorded in the gradebook for the week of March 30 – April 3. For the most recent information please visit the Home Learning Phases webpage.

  • How do I get my transcript?

    For the most recent information please visit the Transcripts webpage.

  • How does this closure affect athletic facilities and fields?

    Plano ISD schools and facilities are closed to the public. All facilities, grounds and fields are subject to Governor Greg Abbott’s Executive Orders and the Collin County Stay-at-Home Order to mitigate the spread of COVID-19. Social gatherings in groups of more than ten people are prohibited. Social distancing should be observed:  

    Social distancing means:

    • Maintaining a distance of at least 6 feet between yourself and others
    • Avoiding congregating with other people
    • Avoiding unnecessary physical contact

  • What is the process for elementary transfers during the closure?

    Elementary Transfer Process:

    The 2020-2021 elementary transfer process has been postponed and an online process is being developed. Please stay connected through the Intra-District Transfers webpage for further updates.

  • How does this closure affect school and district events?

    For the most recent information please visit the Student Activities webpage.

  • Where can I find updates on Pre-K Roundup?

    Due to school closure, pre-k registration has been postponed. For the most recent information please visit the Early Childhood Programs webpage.

  • How does the closure affect school related student travel?

    For the most recent information please visit the Student Travel webpage.

  • What if my child has medication at their campus?

    For the most recent information please visit the Student Medication webpage.

  • How does the closure affect STAAR testing?

    For the most recent information please visit the STAAR - EOC webpage.

  • How does the closure affect AP testing?

    For the most recent information please visit the Advanced Placement (AP) webpage.

  • How will the closure affect SAT testing?

    For the most recent updates on SAT testing, please visit the SAT webpage.

  • How will the closure affect ACT testing?

    For the most recent updates on ACT testing, please visit the ACT webpage.

  • How does the closure affect the International Baccalaureate (IB) Program?

    For the most recent information for current IB students, please visit the International Baccalaureate (IB) webpage.

    IB World School at Huffman Elementary, Application Deadline Extended

    Due to the COVID-19-related school closure, the registration timeline for applying to the IB World School at Huffman Elementary has been extended as follows: Registration closes on April 3; parent will be notified of status through email on April 10; and parent decisions to accept or deny must be made by April 20. 2020 IB World School at Huffman Elementary application.

  • How will the closure affect TSI-A?

    For the most recent updates on Texas Success Initiative Assessment (TSI-A), please visit the TSI-A webpage

  • How does the closure affect the Plano ISD Industries Academy?

    Due to the COVID-19 school closure, the application deadline for the Plano ISD Industries Academy at Collin Technical College has been extended to May 4. This program is open to high school juniors during the 2020-2021 school year, students will receive career-specific training and industry certifications while still in high school. For more information about the academy, please visit the Industries Academy webpage.

  • Where can I find the most recent updates that have been sent to families?

    All updates can be found at COVID-19 Updates.

  • Can I receive school and district information by text message?

    Plano ISD is implementing a text messaging option to provide our community with more ways to receive school and district information. Opt in today by texting “Y” to 67587.

    If you don’t opt in manually, and the district has a cell phone number for you, you will receive a text message from Plano ISD in the coming days inviting you to opt in. The message will read:

    “Plano Independent School District messages. Reply Y to confirm, HELP 4 info. Msg&data rates may apply. Msg freq varies. schoolmessenger.com/tm”

    You must reply to this text message with “Y” to opt in to continue receiving text messages from the district.  For more information, please visit the Text Opt in webpage.

  • What other communication resources are available?

    Another available communication resource is the Plano ISD Mobile App. The app is a powerful tool to help keep families informed and connected. For more information on the app, including download instruction, visit the Mobile App webpage

  • What is Plano ISD doing to control the spread of COVID-19?

    Plano ISD is following the guidance of local, state and federal health authorities in our continued response to the evolving COVID-19 situation and will continue to monitor the progress of the illness and communicate with parents and staff on an ongoing basis.

  • What can I do to prevent being infected or spreading the virus?

    • Avoid close contact with people who are sick.
    • Wash your hands often with soap and water for at least 20 seconds.
    • Avoid touching your eyes, nose and mouth.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue. If you do not have a tissue, use your sleeve (not your hands).
    • Clean and disinfect frequently touched objects and surfaces.
    • Adhere to the preventative measures as recommended by public health officials, such as limiting interaction and practicing social distancing. 
    • Visit the CDC website for more information.

  • What if I am traveling or have recently traveled?

    Plano ISD continues to monitor travel advisories and recommendations from the Centers for Disease Control (CDC), as well as our state and county health authorities. The COVID-19 outbreak is a concern for anyone considering traveling at this time. Those with travel plans are strongly encouraged to closely monitor travel advisories and guidance from the CDC. We respectfully request that if you or any member of your household is traveling or has recently traveled  internationally, including cruises, please inform us via our online form. Further, Plano ISD asks for any students or employees who are traveling, or have members of their households traveling, to any countries added to the CDC Level 2 and 3 lists including China, Iran, Italy, South Korea and Europe, to please stay home for 14 days after returning from travel. Plano ISD will work with each family or staff member impacted during this extended absence to resolve any attendance issues due to self-quarantine from travel or other exposure.

    For the most recent information please visit the CDC's Travel Health Notices webpage.

  • What should I do if I have been in contact with someone who has been diagnosed with COVID-19?

    If you have, or suspect you have, had contact with someone who has COVID-19, call your healthcare provider immediately and describe the contact you’ve had. Please stay home for 14 days after contact occurs. Plano ISD will work with each family or staff member impacted during any extended absence due to self-quarantine.

  • What is the Novel Coronavirus (COVID-19)

    For the most recent information please visit the CDC's website.

  • What are the symptoms?

    For a list of the symptoms, please visit the CDC's COVID-19 Symptoms webpage.

#PISDPoweredbyLearning

  • Plano ISD wants to stay connected and engaged with our schools, students and families during this time of social distancing. Please use the hashtag, #PISDPoweredbyLearning, to share your stories about the many ways you are connecting and learning together while staying apart. With your help, we can continue to engage in our common interest of educating and empowering students during these uncommon times.