• SMU Center for Family Counseling Telehealth

    Message from Terra Wagner, PhD, LPC — Clinic Director, SMU Center for Family Counseling 

    We opened our clinics with the idea of helping the community and teaching our counseling students, not knowing that we would actually implement this vision via telehealth services. As we see and hear about the increase in mental health issues during the pandemic, our mission is clarified. We are here to support our community as we adjust to the changes impacting all of our lives. Our struggles cannot always be seen, but they still live within us, often unsettled, impacting how we feel about ourselves and our relationships with others. We are committed to being here for the community during this time. Counselors from all 3 of our SMU Center for Family Counseling locations are now offering free telehealth counseling to anyone in the community.

  • Am I correct that you are offering services via Zoom?

    Yes, we are currently offering counseling for individuals, children, families, couples, parenting training, and 5 groups via HIPAA compliant Zoom sessions.

  • When will these services be offered to the public?

    Services are all available now! We started seeing clients March 30th and we are currently registering clients for all groups that will start the week of April 13th.

  • How many people will be trained to do telehealth sessions?

    Across all 3 clinics, we have 25 counselors who are trained and currently delivering telehealth counseling services.

  • Did implementation of distance-based counseling services via phone and Zoom result specifically from the current COVID-19 pandemic?

    Yes, we moved to using Zoom due to COVID-19; however, we plan to continue offering telehealth services, even when we open our clinic doors again for in-person counseling.

  • Is there a cost?

    All telehealth services are free of charge until further notice.

  • Is there anything else I should know?

    Counseling Services

    The SMU Center for Family Counseling is now offering telehealth counseling services provided free of charge. Services are provided by SMU Counseling Program students during their Practicum and Internship experiences and will be supervised by SMU fulltime and adjunct faculty. Services are for adults, children (play therapy), adolescents (activity therapy), couples, and families for a variety of presenting concerns including anxiety, depression, behavior difficulties (e.g., opposition, defiance, aggression), grief and loss, peer relationships, stress, trauma, career transition, and parenting. Additionally, we are accepting clients for 5 new support groups. We are offering an Adult Mindfulness Group, LGBTQ+ Parenting/Caregiver Support Group, Adolescent Support Group, LGBTQ+ Adolescent Support Group, and LGBTQ+ Adult Support Group.

    Service hours and contact information is as follows:

    • Dallas
      Monday - Thursday
      11:30 a.m. - 7:30 p.m.
      Appointments are available - please call to schedule (214) 768-6789
    • Frisco
      Monday & Thursday
      9 a.m.-8 p.m.
      Appointments are available - please call to schedule (214) 579-3810
    • Plano
      Tuesday, Wednesday & Thursday
      3:30 p.m. – 7:30 p.m.
      Appointments are available - please call to schedule (469) 752-3098

    Support Groups

    All groups are open to the community. For more information and registration, please call the Dallas clinic (214) 768-6789.