FREQUENTLY ASKED QUESTIONS

  • Will the district offer meals for school@home students?

    For the most recent information please visit the District-Provided Meals webpage.


    Free and Reduced Meal Applications 

    Free and reduced meal applications are now available at the School Cafe website. If you have never filled out a meal application, just click on “Create a New Account.” Student eligibility status from the 2019-20 school year will roll over only for the first 30 operating days of school unless a new application has been processed. It is important that households complete an application for the 2020-21 school year as soon as possibleHouseholds should allow 10 business days for application processing.


    School@Home Meals

    • Students must be enrolled in Plano ISD.
    • Breakfast and lunch grab-and-go meals will be provided on scheduled school days at designated campus sites throughout the district. The designated campus may not be the student’s home campus.
    • Grab-and-go meals will be available during scheduled meal pickup times. 
    • Based on TDA regulations and guidance, parents/guardians will need to pre-order meals. 
    • Official district verification of enrollment documentation must be shown for students to receive meals.
      • Meals can be picked up without a student present if documentation is provided. 
    • Student lunch accounts will be charged based on their eligibility status.
      • District meal charge policy will be enforced. 

    Online payments and prepayments are preferred methods of payment.

    More information about meals.

  • What technology resources are available?

    Chromebook Distribution

    Chromebooks are mandatory for all students whether learning face-to-face or school@home. Chromebook distributions are made through the schools. For the most recent information please visit Chromebooks for Home Use.

    Student Technology Equipment Checkout Guidelines

    Plano Independent School District (PISD) may provide learning devices and/or WiFi hotspots (technology equipment) to students enrolled in its schools. The District understands the need for students to have access to adequate technology resources on and off campus. While no deposit is required, the District expects all technology equipment to be returned in good working condition.

    More information regarding checkout and care of district equipment.

    Need Internet Access?

    Help is available for those without internet access.

    PISD Webdesk and MyBackpack

    For the most recent information please visit the PISD Webdesk and MyBackpack webpage.

    Online Textbooks, Websites, Apps, and More

    Plano ISD has many digital resources for staff and students. These resources are always available at school or at home. Some of the most commonly used resources are course textbooks, Google Classroom, Dreambox, Nearpod, and many more! Please view the Digital Tools for Remote Learning page and our Suggested Apps and Websites page.

    Plano ISD helps students stay connected to learning no matter where they are. Learn more

    Login and Password Help

    Information and technical assistance is available with logins, passwords and technical issues via the helpdesk. Please contact the helpdesk by email at tsos@pisd.edu or phone at 469-752-8767.

  • Will PASAR be open during the school year?

    For the most recent information please visit the PASAR webpage.

    PASAR online registration will begin on Monday, August 17, 2020 at 8:00 a.m. for students who are enrolled in Face-to-Face learning for the 2020-21 school year.

  • Are there any updates on the volunteer management system?

    Plano ISD is implementing a new volunteer management system for the 2020-2021 school year. In order to facilitate a smooth transition, all 2019-20 volunteer records will remain active until August 31, 2020, instead of being deactivated on June 30 per standard practice. Volunteers will need to reapply in the new system prior to August 31 when their profile will be deactivated in the old system.The new system will be available at Volunteer in early August, and any new volunteers wanting to apply will be able to do so at that time. We appreciate your patience during this transition as we work to improve your volunteer experience as a valued partner in student success.

  • How do I answer my student's questions about COVID-19?

    Your child may be asking questions about COVID-19 and we want to ensure we are doing everything we can to ease their worries. Here is a resource you may find helpful: Talking to Kids About COVID-19.

  • What other resources can families access?

    Back-to-School Resources

    For a one-stop shop of back-to-school resources and information, visit the Plano ISD School Resources web page. Find the following information (and more):


    Support Services Available to Families this Summer

    A team of Plano ISD School social workers will be available throughout the summer break to assist any Plano ISD family needing assistance with accessing available resources, including help with food, housing, utilities and other needs. Families in need of counseling services may also contact this team of social workers for direct assistance or referral to an area provider. Both English and Spanish speakers are available. Contact may be made by phone or email as follows:


    SMU Center for Family Counseling at Plano ISD – FREE Counseling

    The SMU Center for Family Counseling at Plano ISD began offering telehealth counseling services free of charge to support the PISD community during the pandemic. During the summer, free counseling services will continue to be available through August 4th. Services are provided by SMU Counseling Program students during their internship and will be supervised by SMU full-time and adjunct faculty. 

    Services are for adults, children (teleplay), adolescents (teletherapy activity/experiential), couples, and families for a variety of presenting concerns including anxiety, depression, behavior difficulties (e.g., opposition, defiance, aggression), grief and loss, peer relationships, stress, trauma, career transition, and parenting. They are also offering an Adult Mindfulness Group, LGBTQ+ Adolescent Support Group, and an LGBTQ+ Adult Support Group May 26th -August 4th.

    Appointments are available Tuesday, Wednesday, & Thursday 3:30 p.m. – 7:30 p.m. Call (469) 752-3098 to schedule counseling services and (214) 768-6789 for group information and registration.


    Family Resources

    The Family Resources page has a searchable list that families, community members and school staff can utilize to help find community resources in order to meet a family’s needs. The list is searchable by agency name, zip code and category. Categories include such areas as basic needs (food assistance, housing assistance), health care (medical, dental, vision), and mental health (substance abuse, counseling, etc.).

    For the most recent information please visit the Other Resources webpage.

  • How can I help?

    If you are looking for opportunities to help Plano ISD families outside of your current job duties, your assistance is needed in supporting district partners currently working to support our families. The How You Can Help webpage includes information on the current needs of Plano ISD's partners and how you can help.

  • What is the plan for the 2020-21 school year?

    For the most recent information please visit the 2020-21 Planning webpage.


    July 17, 2020

    School Year to Start with All Students Learning Remotely

    With the rapidly changing situation with COVID-19, Plano ISD has made the decision to start the 2020-21 school year in a completely virtual environment for all students. Please know that this decision was not made lightly, but out of concern for the safety and health of all students and staff. The first day of school will remain Wednesday, August 12. At this time, remote learning will be in effect through Labor Day. Teachers will have a work day on September 8 and barring any additional health and safety concerns, families who did not select PISD School@Home (remote learning) will transition to the face-to-face learning environments at their assigned campus on September 9. Instruction will continue online for those students who selected PISD School@Home.

  • Are there any updates on New Student & Pre-K Registration?

    For the most recent information please visit the Enrolling/Withdrawing Students webpage.

  • CTE In-Person Requirements

    Some Career and Technical Education courses will require in-person activities and participation, even for students who have selected remote learning through the PISD School@Home program. Please review this CTE In-Person Requirements letter containing the list of courses.

  • Are there any updates on athletics summer strength and conditioning?

    Our senior high school athletic programs will offer strength and conditioning programs for student athletes in grades 7-12, in accordance with Governor Abbott’s orders. In addition to strength & conditioning activities, the UIL will allow a specific amount of time for coaches to work with the athletes on skill development geared toward their specific sport(s). Due to COVID-19 the UIL has provided specific guidelines for school districts to follow when conducting these summer programs.

    The Plano ISD Athletic Department and senior high athletic coordinators have developed a Plano ISD Strength and Conditioning Plan that each senior high program will follow to ensure that student athletes and the staff members working with them remain safe during all aspects of their respective strength and conditioning program. These activities will begin next week. See the full schedule on the athletics department website.

  • Where can I find the most recent updates that have been sent to families?

    All updates can be found at COVID-19 Updates.

  • Can I receive school and district information by text message?

    Plano ISD is implementing a text messaging option to provide our community with more ways to receive school and district information. Opt in today by texting “Y” to 67587.

    If you don’t opt in manually, and the district has a cell phone number for you, you will receive a text message from Plano ISD in the coming days inviting you to opt in. The message will read:

    “Plano Independent School District messages. Reply Y to confirm, HELP 4 info. Msg&data rates may apply. Msg freq varies. schoolmessenger.com/tm”

    You must reply to this text message with “Y” to opt in to continue receiving text messages from the district.  For more information, please visit the Text Opt in webpage.

  • What other communication resources are available?

    Another available communication resource is the Plano ISD Mobile App. The app is a powerful tool to help keep families informed and connected. For more information on the app, including download instruction, visit the Mobile App webpage

  • What can I do to prevent being infected or spreading the virus?

    • Avoid close contact with people who are sick.
    • Wash your hands often with soap and water for at least 20 seconds.
    • Avoid touching your eyes, nose and mouth.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue. If you do not have a tissue, use your sleeve (not your hands).
    • Clean and disinfect frequently touched objects and surfaces.
    • Adhere to the preventative measures as recommended by public health officials, such as limiting interaction and practicing social distancing. 
    • Visit the CDC website for more information.

  • What if I am traveling or have recently traveled?

    Plano ISD continues to monitor travel advisories and recommendations from the Centers for Disease Control (CDC), as well as our state and county health authorities. The COVID-19 outbreak is a concern for anyone considering traveling at this time. Those with travel plans are strongly encouraged to closely monitor travel advisories and guidance from the CDC. We respectfully request that if you or any member of your household is traveling or has recently traveled internationally, including cruises, please inform us via our online form. Further, Plano ISD asks for any students or employees who are traveling, or have members of their households traveling, to any countries added to the CDC Level 2 and 3 lists to please stay home for 14 days after returning from travel. Plano ISD will work with each family or staff member impacted during this extended absence to resolve any attendance issues due to self-quarantine from travel or other exposure.

    For the most recent information please visit the CDC's Travel Health Notices webpage.

  • What should I do if I have been in contact with someone who has been diagnosed with COVID-19?

    If you have, or suspect you have, had contact with someone who has COVID-19, call your healthcare provider immediately and describe the contact you’ve had. Please stay home for 14 days after contact occurs. Plano ISD will work with each family or staff member impacted during any extended absence due to self-quarantine.

  • What is the Novel Coronavirus (COVID-19)

    For the most recent information please visit the CDC's website.

  • What are the symptoms?

    For a list of the symptoms, please visit the CDC's COVID-19 Symptoms webpage.

#PISDPoweredbyLearning

  • Use the hashtag, #PISDPoweredbyLearning, to share your stories about how you or your student has been powered by learning in Plano ISD.