• COVID-19 Frequently Asked Questions

    We will stay connected with you through our multiple communications channels. Please send any questions or concerns via email to askPISD@pisd.edu or preguntapisd@pisd.edu. Read the latest district updates.


    Exclamation point PLEASE NOTE: The details on this page are subject to change as directives are provided by governing authorities and/or health officials or as public health conditions change. Check back for updated, accurate information.

    Update Regarding Hybrid Learning Schedule

    In considering all health and safety aspects of managing face-to-face learning for our high school and senior high school campuses, Plano ISD implemented a hybrid learning schedule. This enabled us to reduce the number of students on campus at one time in order to provide a safe and socially distanced learning environment. The question has arisen about when the district will end the hybrid model and return to five days/week face-to-face instruction at the campus. At this time, the district has not established an end-date for the hybrid schedule. For parents who are considering a change to their child’s learning environment in the upcoming selection window, the hybrid model will remain in place for the second nine-week grading period. With face-to-face learning underway the past eight days, we are closely monitoring the number and impact of test-confirmed COVID-19 cases on each campus. We are working closely with our schools so that we may continue to evaluate and refine plans for the 2020-21 school year.   

  • What is the process for meals for School@Home Learners? Or High School and Senior High Hybrid Learners?

    For the most recent information please visit the District-Provided Meals webpage

  • What technology resources are available?

    Chromebook Distribution

    Chromebooks are mandatory for all students whether learning face-to-face or school@home. Chromebook distributions are made through the schools. For the most recent information please visit Chromebooks for Home Use.

    Student Technology Equipment Checkout Guidelines

    Plano ISD may provide learning devices and/or WiFi hotspots (technology equipment) to students enrolled in its schools. The District understands the need for students to have access to adequate technology resources on and off campus. While no deposit is required, the District expects all technology equipment to be returned in good working condition.

    More information regarding checkout and care of district equipment.

    Need Internet Access?

    Help is available for those without internet access.

    Plano ISD Webdesk and MyBackpack

    For the most recent information please visit the Plano ISD Webdesk and MyBackpack webpage.

    Online Textbooks, Websites, Apps, and More

    Plano ISD has many digital resources for staff and students. These resources are always available at school or at home. Some of the most commonly used resources are course textbooks, Google Classroom, Dreambox, Nearpod and many more! Please view the Digital Tools for Remote Learning page and our Suggested Apps and Websites page.

    Plano ISD helps students stay connected to learning no matter where they are. Learn more on the Stay Connected with Learning at Home webpage. 

    Login and Password Help

    Information and technical assistance is available with logins, passwords and technical issues via the Helpdesk. Please contact the Helpdesk or by phone at 469-752-8767.

  • TEA Education Rights & Responsibilities During COVID-19

    As a result of COVID-19, many families must make decisions about their children’s education that factor in student and family safety as well as student learning. This flyer (English|Español) is intended to outline some of the options parents have when returning to school and to share some information regarding those options.

  • How do I answer my student's questions about COVID-19?

    Your child may be asking questions about COVID-19 and we want to ensure we are doing everything we can to ease their worries. Here is a resource you may find helpful: Talking to Kids About COVID-19.

  • What other resources can families access?

    Family Resources

    The Family Resources page has a searchable list that families, community members and school staff can utilize to help find community resources in order to meet a family’s needs. The list is searchable by agency name, zip code and category. Categories include such areas as basic needs (food assistance, housing assistance), health care (medical, dental, vision), and mental health (substance abuse, counseling, etc.).

    More information is available at Community Resources and on the Other Resources webpage.

  • Can I change my learning environment selection?

    Please reference Changes to Instructional Environment Choice for the most recent information.

  • What are the protocols for transportation to school?

    As schools reopen, students using school bus transportation services will follow revised protocols. Starting at the time when students arrive at their designated bus stop and board the school bus, new safety and sanitizing protocols will need to be followed. 

    Although the district is implementing safety protocols and disinfecting efforts, families are encouraged to drop students off, carpool or walk with their student to school to reduce possible exposure on buses.

    • Bus routes will run at regular capacity.
    • FARE busing will be available.
    • We are requiring all of our drivers and students to wear masks while on the school bus.

    More information may be found on the Return to School Plan.

  • What happens to face-to-face learning if there is another closure?

    Students attending school in a face-to-face setting may have to move to remote learning due to emergency related school closure. In this setting, teachers will provide instruction, learning resources and support through the use of Google Classroom. Teachers will plan instruction that is easily transferable from face-to-face to remote in the event of a temporary school closure due to COVID spread.

  • Will the grading be the same for face-to-face instruction as School@Home?

    Grading will be consistent with the guidelines and practices used in all face-to-face instruction.

    Grading for all remote courses will follow the same grading policy as the courses in the face-to-face environment. Plano ISD school@home courses that earn high school credit will count in GPA calculation and class rank as specified in Plano ISD Board Policy.

  • Will School@Home lessons be taught live or via pre-recorded video?

    School@home programming will consist of both synchronous and asynchronous learning activities.

    • Synchronous learning is defined as two-way, real-time, live, instruction between teachers and students, through the computer or other electronic devices.
    • Asynchronous learning is a curricular experience where students engage in the learning materials on their own time, interacting intermittently with the teacher via the computer or other electronic devices.

    Students enrolled in school@home will be assigned a virtual class schedule and must be available for live, synchronous instruction during each school day.

  • What will a typical week or day look like for a School@Home student?

    School@home programming will consist of both synchronous and asynchronous learning activities.

    • Synchronous learning is defined as two-way, real-time, live, instruction between teachers and students, through the computer or other electronic devices.
    • Asynchronous learning is a curricular experience where students engage in the learning materials on their own time, interacting intermittently with the teacher via the computer or other electronic devices.

    • Students enrolled in school@home will be assigned a virtual class schedule and must be available for live, synchronous instruction during each school day. 
    • Students in grades 6-12 choosing school@home may be able to participate in on-campus classes for extracurricular activities (in accordance with UIL requirements) and/or electives that cannot be offered in the school@home setting.
    • Attendance will be taken based on synchronous participation and completion/progress toward class expectations. 

    Read more about Plano ISD school@home in the Return to School Plan.

  • Will the School@Home curriculum be the same as face-to-face?

    We will utilize the same curriculum as students who attend learning face-to-face and design strategies for learning in the remote environment.

    For the most recent information please visit the Return to School Plan.

  • Which CTE courses have in-person requirements?

    Some Career and Technical Education courses will require in-person activities and participation, even for students who have selected remote learning through the Plano ISD school@home program. Please review this CTE In-Person Requirements letter containing the list of courses.

  • How accessible will hand sanitizer be on campuses?

    Hand sanitizer will be available at every campus and accessible thoughout the building in bathrooms, hallways, offices and classrooms, as well as on buses.

  • What health screening protocols are in place?

    • All staff and visitors will screen for COVID-19 symptoms daily. Families must screen their students for COVID-19 symptoms daily. 
    • Staff will be required to complete a self-screening process prior to entering a Plano ISD building, and the district may require further screening of employees at any time based on current state and federal guidelines. Random temperature checks may be performed. 
    • All visitors and district personnel will sign in at each campus.
    • A parent or guardian will be required to screen their children for COVID-19 symptoms each day prior to sending them to school. Parents should also take their child’s temperature daily. Additional screening may be conducted during the school day. 
    • Parents must ensure they do not send a child to school on campus if the child has COVID-19 symptoms or is lab-confirmed with COVID-19, and instead should opt to receive remote instruction until the below conditions for re-entry are met.
    • Staff and students should not enter campuses or district buildings if any of the following apply. The individual is:
      • Sick with symptoms that could be COVID-19. Symptoms to watch for: fever (100°F or higher), cough, shortness of breath/difficulty breathing, chills, muscle pain, headache, sore throat, fatigue, congestion/running nose, nausea/diarrhea, new loss of taste or smell.
      • Has a confirmed case of COVID-19 or has been in close contact with a person with a confirmed case of COVID-19. These individuals must follow all isolation and quarantine guidelines from the local health authority or their physician.
      • Has a household member who is awaiting COVID-19 test results, or who is awaiting their own test results.
      • Has traveled internationally or on a cruise in the past 14 days. These individuals must follow current CDC self-quarantine recommendations: View current CDC recommendations.
    • Elementary students will have their temperature checked daily during the morning hours. Secondary students who are unable to communicate how they are feeling will have their temperature checked daily during the morning hours. 
    • Teachers will monitor students and refer them to the nurse if symptoms are present. Any student visiting the campus clinic will have their temperature checked.

    For the most recent information please visit the Protocols for Screening and Isolation section of the Return to School Plan.

  • What are the protocols for personal protective equipment (PPE)?

    Updated 08-31-20

    Schools are required to comply with the governor’s executive order regarding the wearing of masks. Students and staff are expected to wear face coverings during school hours. This requirement is subject to change.

    • Masks include non-medical grade disposable face masks and cloth face coverings that cover the nose and mouth. Masks with exhalation valves or vents will not meet this requirement. 
    • Staff and students will appropriately wear face coverings.
    • Students in Pre-K through 2nd grade will wear masks in hallways, common areas and during arrival and dismissal. Students in Pre-K through second grade will wear face shields while in their classrooms. Parents may opt for students to wear both masks and face shields in the classroom.
      • Students will not be required to wear face coverings while eating but will be distanced 6 feet apart to the greatest extent possible.
      • Students will be required to wear masks during recess and PE classes when social distancing of at least 6 feet between students is not possible.
    • Students in 3rd through 12th grades will wear face coverings at all times while at school. Limited exceptions include:
      • Students will be required to wear masks during recess and PE classes when social distancing of at least 6 feet between students is not possible.
      • It may be impractical for students to wear masks or face shields while participating in some non-UIL athletic or other extracurricular activities.
      • Students will not be required to wear face coverings while eating but will be distanced 6 feet apart to the greatest extent possible.
    • Individual needs regarding face coverings will be addressed on a case-by-case basis. Requests for accommodations should be submitted to campus administration.
    • Additional protective equipment will be provided to school nurses for use in the clinic. This includes gowns, gloves, medical grade face masks and face shields.
    • Students and staff will be provided with a reusable face covering. Families will be responsible for daily cleaning and requested to supply a student face covering should the one provided by the school become unusable or lost. Additionally, staff will be provided with a full-face shield that may be worn during instruction.

    For the most recent information please visit the Protocols for Personal Protective Equipment of the Return to School Plan.

  • What can I do to prevent being infected or spreading the virus?

  • What if a student is traveling or has recently traveled internationally?

    We request that any student who has traveled internationally remain home for 14 days upon return. Please complete the COVID-19 Student Reporting Form and select "Student has returned from international travel in the past 14 days" as the reason for the report.

  • What should I do if I have been in contact with someone who has been diagnosed with COVID-19?

    If you have, or suspect you have, had contact with someone who has COVID-19, call your healthcare provider immediately and describe the contact you’ve had. Please stay home for 14 days after contact occurs and complete the COVID-19 Student Reporting Form. Plano ISD will work with each family or staff member impacted during any extended absence due to self-quarantine.

  • What is the Novel Coronavirus (COVID-19)

    For the most recent information please visit the CDC's website.

  • What are the symptoms?

    For a list of the symptoms, please visit the CDC's COVID-19 Symptoms webpage.

  • Where can I find the most recent updates that have been sent to families?

    All updates can be found at COVID-19 Updates.

    Todas las actualizaciones se pueden encontrar en Las últimas noticias del distrito sobre COVID-19.

  • Can I receive school and district information by text message?

    Plano ISD is implementing a text messaging option to provide our community with more ways to receive school and district information. Opt in today by texting “Y” to 67587.

    If you don’t opt in manually, and the district has a cell phone number for you, you will receive a text message from Plano ISD in the coming days inviting you to opt in. The message will read:

    “Plano Independent School District messages. Reply Y to confirm, HELP 4 info. Msg&data rates may apply. Msg freq varies. schoolmessenger.com/tm”

    You must reply to this text message with “Y” to opt in to continue receiving text messages from the district.  For more information, please visit the Text Opt in webpage.

  • What other communication resources are available?

    Another available communication resource is the Plano ISD Mobile App. The app is a powerful tool to help keep families informed and connected. For more information on the app, including download instruction, visit the Mobile App webpage


#PISDPoweredbyLearning

  • Use the hashtag, #PISDPoweredbyLearning, to share your stories about how you or your student has been powered by learning in Plano ISD.