• COVID-19 Frequently Asked Questions

    Stay connected through our multiple communications channels. Please send any questions or concerns via email to askPISD@pisd.edu or preguntapisd@pisd.edu. Read the latest district updates.


    Exclamation point PLEASE NOTE: The details on this page are subject to change as directives are provided by governing authorities and/or health officials or as public health conditions change. Check back for updated, accurate information.

  • What are the protocols for COVID screening and isolation?

    Families should continue to monitor their children’s health. If a child is sick, please have them stay home to get better. AAll staff and visitors should self-screen for COVID-19 symptoms daily. Families should screen their students for COVID-19 symptoms daily. Campus visitors and volunteers will be required to complete a COVID-19 screening upon check-in. 

    • Staff and students should not enter campuses or district buildings if any of the following apply. (Families should contact their school nures). The individual is:

      • Sick with symptoms that could be COVID-19. Symptoms to watch for: fever (100°F or higher), cough, shortness of breath/difficulty breathing, chills, muscle pain, headache, sore throat, fatigue, congestion/running nose, nausea/diarrhea, new loss of taste or smell.
      • Has a confirmed case of COVID-19 or has been in close contact with a person with a confirmed case of COVID-19. These individuals must follow all isolation and quarantine guidelines from the local health authority or their physician.
      • Is awaiting their own test results.

      Isolation Protocols 

      • For students displaying symptoms of COVID-19 or feeling feverish, the school nurse will provide a clinical assessment.
      • Students who are ill should be picked up within 30 minutes and no later than 1 hour from the time the campus has contacted the parent/guardian.
      • If an individual who has been in a school is lab-confirmed to have COVID-19, the school must notify its local health department, in accordance with applicable federal, state and local laws and regulations, including confidentiality requirements of the Americans with Disabilities Act (ADA) and Family Educational Rights and Privacy Act (FERPA)F.
      • Areas of the building that are heavily used by the individual with a lab-confirmed case (student, teacher or staff) should be deep-cleaned, if the individual was present in the past 24 hours. 
      • Students and staff who have tested positive for COVID-19 or are experiencing symptoms of COVID-19 will be permitted to return to school when:
        • They are 24 hours fever-free without using fever-reducing medication; and
        • Improved symptoms (cough, difficulty breathing, etc.); and
        • 10 days have passed since symptoms began; OR
        • 10 days have passed since test date, if not experiencing symptoms.
      • If a student or staff member has symptoms that could be COVID-19 and wants to return to school prior to meeting the above criteria, they must obtain a medical professional’s note clearing them for return based on an alternative diagnosis or receive a negative PCR or antigen test.
      • Unvaccinated staff members displaying COVID-19 symptoms will follow district protocols including isolation from students and other staff members.

    Thank you for your assistance in helping to keep our students healthy and safe.

  • Where can I find the most current Plano ISD health and safety protocols?

    The Plano ISD Return to School Plan, which includes health and safety protocols, has been updated for the 2021-2022 school year. This year's protocols have been amended in compliance with the Governor’s Executive Order, as well as guidance from the Texas Education Agency and Collin County Health Services

    Plano ISD will continue to monitor trends and consult with Collin County Health Care Services and the Texas Education Agency. 

    In the best interest of the health and safety of students and staff, protocols are subject to change in order to address evolving conditions, needs and circumstances. Updated information will continue to be shared via email and posted on this website. 

    Return to School Plan  Plan de regreso a clases

  • Where can I find the most recent updates that have been sent to families?

    All updates can be found at District Updates.

  • Can I receive school and district information by text message?

    Plano ISD is implementing a text messaging option to provide our community with more ways to receive school and district information. Opt in today by texting “Y” to 67587.

    If you don’t opt in manually, and the district has a cell phone number for you, you will receive a text message from Plano ISD in the coming days inviting you to opt in. The message will read:

    “Plano Independent School District messages. Reply Y to confirm, HELP 4 info. Msg&data rates may apply. Msg freq varies. schoolmessenger.com/tm”

    You must reply to this text message with “Y” to opt in to continue receiving text messages from the district.  For more information, please visit the Text Opt in webpage.

  • What other communication resources are available?

    Another available communication resource is the Plano ISD Mobile App. The app is a powerful tool to help keep families informed and connected. For more information on the app, including download instruction, visit the Mobile App webpage


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