FREQUENTLY ASKED QUESTIONS

  • Is the district offering meals to students during the summer?

    For the most recent information please visit the District-Provided Meals webpage.

    Minnie’s Food Pantry Family Distribution This Week

    In partnership with Minnie’s Food Pantry, Plano ISD will hold a food distribution for families on Thursday, May 28, at Williams High School, from noon until 2:00 p.m., or as long as supplies last. This distribution will be held in the back parking lot of Williams, facing 18th Street, and is available to any family in need of food.

  • Will there be guidance and counseling support available during the summer?

    For the most recent information please visit the School Guidance and Counseling webpage.

  • Will PASAR be open during the summer?

    The district will not be opening our summer child care program for prek-5th grade students during June and July this year. Information for fall enrollment in the after-school PASAR program will be available on our website at a future date.

    For the most recent information please visit the PASAR webpage.

  • What technology resources are available to support learning at home?

    Chromebook Distribution

    For the most recent information please visit the Chromebook Distribution Plan webpage.

    PISD Webdesk and MyBackpack

    For the most recent information please visit the PISD Webdesk and MyBackpack webpage.

    Online Textbooks, Websites, Apps, and More

    Plano ISD has many digital resources for staff and students. These resources are always available at school or at home. Some of the most commonly used resources are course textbooks, Google Classroom, Dreambox, Nearpod, and many more! Please view the Digital Tools for Remote Learning page and our Suggested Apps and Websites page.

    Plano ISD helps students stay connected to learning no matter where they are. Learn more.  

    Internet Providers Offering Free Wi-Fi for families.

    Additional resources for learning outside of the classroom

    Your Feedback Will Help Us Support You

    In an effort to better understand and support the needs of our community, we are asking a few questions related to Plano ISD students' collective ability to access technology outside of school. We fully recognize the irony of using an online survey to gather this information. Please be assured that survey responses will be coupled with additional data collected using "offline" methods to inform our decisions and plans of action. Access and share this survey at: www.pisd.edu/techaccess (En español).

  • What if I need assistance with the available technology resources?

    For the most recent information please visit the Logins and Passwords webpage.

  • How can I support my student's learning and instruction from home?

    Families can find guidance for learning at home on the district's home learning resources siteThis short-term resource is organized by grade level and subject area and provides online resources, as well as suggested off-line activities. We hope you find this useful in assisting your student with learning activities while at home. 

    It is important for parents to partner and be in communication with teachers to help monitor this work so learning continues during this time away from school. Parents of students who receive instruction in the special education setting will be contacted by special education teachers to develop plans. Information will also be provided from the district Special Education Department.

  • How do I answer my student's questions about COVID-19?

    Your child may be asking questions about COVID-19 and we want to ensure we are doing everything we can to ease their worries. Here is a resource you may find helpful: Talking to Kids About COVID-19.

  • What other resources can families access?

    Support Services Available to Families this Summer

    A team of Plano ISD School social workers will be available throughout the summer break to assist any Plano ISD family needing assistance with accessing available resources, including help with food, housing, utilities and other needs. Families in need of counseling services may also contact this team of social workers for direct assistance or referral to an area provider. Both English and Spanish speakers are available. Contact may be made by phone or email as follows:


    SMU Center for Family Counseling at Plano ISD – FREE Counseling

    The SMU Center for Family Counseling at Plano ISD began offering telehealth counseling services free of charge to support the PISD community during the pandemic. During the summer, free counseling services will continue to be available through August 4th. Services are provided by SMU Counseling Program students during their internship and will be supervised by SMU full-time and adjunct faculty. 

    Services are for adults, children (teleplay), adolescents (teletherapy activity/experiential), couples, and families for a variety of presenting concerns including anxiety, depression, behavior difficulties (e.g., opposition, defiance, aggression), grief and loss, peer relationships, stress, trauma, career transition, and parenting. They are also offering an Adult Mindfulness Group, LGBTQ+ Adolescent Support Group, and an LGBTQ+ Adult Support Group May 26th -August 4th.

    Appointments are available Tuesday, Wednesday, & Thursday 3:30 p.m. – 7:30 p.m. Call (469) 752-3098 to schedule counseling services and (214) 768-6789 for group information and registration.


    Family Resources

    The Family Resources page has a searchable list that families, community members and school staff can utilize to help find community resources in order to meet a family’s needs. The list is searchable by agency name, zip code and category. Categories include such areas as basic needs (food assistance, housing assistance), health care (medical, dental, vision), and mental health (substance abuse, counseling, etc.).

    For the most recent information please visit the Other Resources webpage.

  • How can I help?

    If you are looking for opportunities to help Plano ISD families outside of your current job duties, your assistance is needed in supporting district partners currently working to support our families. The How You Can Help webpage includes information on the current needs of Plano ISD's partners and how you can help.

  • What is the plan for graduation and celebrating the senior class of 2020?

    For the most recent information please visit the Graduation webpage.

  • Will my student be graded during the closure?

    For the most recent information please visit the Grading During Remote Learning webpage.

  • How do I get my transcript?

    For the most recent information please visit the Transcripts webpage.

  • How do I get my Verification of Enrollment (VOE)?

    The district has developed an online process for students who wish to request a Verification of Enrollment (VOE) form. While we understand that the Department of Public Safety has temporarily suspended the VOE requirement for students seeking their driver's license, this process is available for students via an online VOE requestThe form will be completed and returned to the student via email.

  • How does this closure affect athletic facilities and fields?

    Plano ISD schools and facilities are closed to the public. All facilities, grounds and fields are subject to Governor Greg Abbott’s Executive Orders to mitigate the spread of COVID-19. Social distancing should be observed:  

    Social distancing means:

    • Maintaining a distance of at least 6 feet between yourself and others
    • Avoiding congregating with other people
    • Avoiding unnecessary physical contact

  • What is the process for elementary transfers during the closure?

    2020-2021 Elementary Transfer Requests*

    The Elementary Transfer Request process will begin on April 27, at 8:00 a.m. At that time, please visit our Transfer website to receive an online tracking number. Once you have obtained your online tracking number, you will receive instructions detailing how to submit your transfer request electronically. The window for you to receive your online tracking number will close on April 29, at 5:00 pm. If you miss the April 27 through April 29 window, your request will be processed on a first come, first served basis after the others are processed.   

    *Please note: This process is for new elementary transfer requests only. If your student is already at a campus on an approved transfer, there is no reason to reapply. Once a transfer is approved, it is in effect through fifth-grade.

    2020-2021 No Transfer List 

    Due to building instructional programs and functions, enrollment projections, staff assignments, boundary changes, and/or anticipated construction projects, we will not be approving transfer requests for the fall 2020-2021 semester TO the following elementary schools.

    • Barksdale Elementary School
    • Beverly Elementary School
    • Daffron Elementary School
    • Gulledge Elementary School
    • Hunt Elementary School
    • Jackson Elementary School
    • Schell Elementary School
    • Shepard Elementary School
    • Stinson Elementary School

    For more information please visit our website at the Intra-District Transfers webpage.

  • Where can I find updates on Pre-K Roundup?

    Due to school closure, pre-k registration has been postponed. For the most recent information please visit the Early Childhood Programs webpage.

  • Are there any updates on Kindergarten Registration?

    Online Kindergarten Registration for the 2020-21 School Year Is Open

    Kindergarten registration for the 2020-21 school year is an online process and is now open. Students currently attending a Plano ISD pre-k program do not need to complete this enrollment process and will be contacted by the elementary school their child will attend. Enrollment packet and more information. Email askPISD@pisd.edu with questions about kindergarten registration.

  • Are there any updates on middle school PACE?

    Placement letters for students referred for PACE (Plano ISD’s gifted and talented education program) will be sent by May 1. The parent of any student that is not placed will receive information regarding the appeals process and associated deadlines. Parents must contact the campus PACE Specialist by May 11 to discuss and initiate the appeals process. Parents must submit all appeals materials electronically to the campus PACE Specialist no later than May 22.

  • Are there any NCAA updates?

    For the most recent information please view the NCAA's FAQ.

  • Are there any updates on Credit by Exam (CBE)?

    Credit by Exam

    This summer, Plano ISD students will be taking their Credit by Exam (CBE) tests remotely at-home using a computer/electronic device with a microphone and webcam. On May 28, students will receive a confirmation letter to their Plano ISD Mobile App accounts that will include information and instructions on how to access their tests. Please visit the Plano ISD CBE webpage for updated information.

  • How does the closure affect STAAR testing?

    For the most recent information please visit the STAAR - EOC webpage.

  • How does the closure affect AP testing?

    For the most recent information please visit the Advanced Placement (AP) webpage.

  • How will the closure affect SAT testing?

    For the most recent updates on SAT testing, please visit the SAT webpage.

  • How will the closure affect ACT testing?

    For the most recent updates on ACT testing, please visit the ACT webpage.

  • Comprehensive Test Prep for High School and Senior High Students

    For more information, please visit the Comprehensive Test Prep webpage.

  • Where can I find updates on Dual Credit?

    For the most recent updates, please visit the Dual Credit webpage.

  • How will the closure affect TSI-A?

    For the most recent updates on Texas Success Initiative Assessment (TSI-A), please visit the TSI-A webpage

  • Where can I find the most recent updates that have been sent to families?

    All updates can be found at COVID-19 Updates.

  • Can I receive school and district information by text message?

    Plano ISD is implementing a text messaging option to provide our community with more ways to receive school and district information. Opt in today by texting “Y” to 67587.

    If you don’t opt in manually, and the district has a cell phone number for you, you will receive a text message from Plano ISD in the coming days inviting you to opt in. The message will read:

    “Plano Independent School District messages. Reply Y to confirm, HELP 4 info. Msg&data rates may apply. Msg freq varies. schoolmessenger.com/tm”

    You must reply to this text message with “Y” to opt in to continue receiving text messages from the district.  For more information, please visit the Text Opt in webpage.

  • What other communication resources are available?

    Another available communication resource is the Plano ISD Mobile App. The app is a powerful tool to help keep families informed and connected. For more information on the app, including download instruction, visit the Mobile App webpage

  • What can I do to prevent being infected or spreading the virus?

    • Avoid close contact with people who are sick.
    • Wash your hands often with soap and water for at least 20 seconds.
    • Avoid touching your eyes, nose and mouth.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue. If you do not have a tissue, use your sleeve (not your hands).
    • Clean and disinfect frequently touched objects and surfaces.
    • Adhere to the preventative measures as recommended by public health officials, such as limiting interaction and practicing social distancing. 
    • Visit the CDC website for more information.

  • What if I am traveling or have recently traveled?

    Plano ISD continues to monitor travel advisories and recommendations from the Centers for Disease Control (CDC), as well as our state and county health authorities. The COVID-19 outbreak is a concern for anyone considering traveling at this time. Those with travel plans are strongly encouraged to closely monitor travel advisories and guidance from the CDC. We respectfully request that if you or any member of your household is traveling or has recently traveled internationally, including cruises, please inform us via our online form. Further, Plano ISD asks for any students or employees who are traveling, or have members of their households traveling, to any countries added to the CDC Level 2 and 3 lists to please stay home for 14 days after returning from travel. Plano ISD will work with each family or staff member impacted during this extended absence to resolve any attendance issues due to self-quarantine from travel or other exposure.

    For the most recent information please visit the CDC's Travel Health Notices webpage.

  • What should I do if I have been in contact with someone who has been diagnosed with COVID-19?

    If you have, or suspect you have, had contact with someone who has COVID-19, call your healthcare provider immediately and describe the contact you’ve had. Please stay home for 14 days after contact occurs. Plano ISD will work with each family or staff member impacted during any extended absence due to self-quarantine.

  • What is the Novel Coronavirus (COVID-19)

    For the most recent information please visit the CDC's website.

  • What are the symptoms?

    For a list of the symptoms, please visit the CDC's COVID-19 Symptoms webpage.

#PISDPoweredbyLearning

  • Plano ISD wants to stay connected and engaged with our schools, students and families during this time of social distancing. Please use the hashtag, #PISDPoweredbyLearning, to share your stories about the many ways you are connecting and learning together while staying apart. With your help, we can continue to engage in our common interest of educating and empowering students during these uncommon times.