• Records Management

    The Records Management Department actively supports, promotes, and continues the development of policies and procedures of the records management program for the Plano Independent School District - from the creation of the records to the final disposition of the records - pursuant to the Local Government Records Act of 1989, Texas State Library and Archives Commission.

    Requesting a Transcript or Records

    Access to student records will be granted according to the Federal Educational Rights to Privacy Act (FERPA) and Plano ISD policies FL (Legal) and FL (Local) for student records.

    Once a graduate has turned 18 years of age or is in a post-secondary setting, the parent may not request records of any kind. The Federal Law will allow us to accept a parent's signature in lieu of the student only when that parent brings in the most current 1040 tax form showing that the student is still a dependent for tax purposes.

    Important Information to Note

    • Diplomas are considered ceremonial documents, not a district record. The high school transcript, academic achievement record (AAR), is the official record of achievement and graduation.  If you need an actual diploma for framing, you will need to contact the office manager at the senior high school you graduated from, and they will put you in touch with the company that produces the ceremonial certificates and class rings.  (This process can take longer than 4 weeks.)

    • Plano ISD does not notarize diplomas.

    • In the United States, high school transcripts record all high school level courses, regardless of where the student earned the credit. These are comprised of courses taken in 9-12th grade and any high school level courses taken earlier.  (Grades earned prior to taking high school level courses are "report cards".)
      • example 1: Student attends 9-10th grade at Vines High School, and 11-12th grade at Plano East Senior High.  All credits from both schools will be on the Plano East High School transcript.
      • example 2: Student attends 9-10th grade in California, and 11-12th grade in Plano ISD.  All credits from both schools will be on the Plano ISD transcript.

    • If you need a transcript notarized, you must indicate that in your request.
      • A transcript can not be notarized after you have received it, nor can it be notarized by a third party.  Notarization is the verification of the authenticity of the signature, so notarization must be done by PISD staff.
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  • ADULT or PAST Plano ISD Students - or past students in 11th & 12th grade at ANOTHER School District (NOT PISD)

    • Requests can be submitted for transcripts, health records, and proof of enrollment.
    • In accordance with Texas Education Agency guidelines, certified/official transcripts cannot be given to an individual. 
      • Certified/Official transcripts can only be sent directly from Plano ISD to an agency, business, college, or university. 
      • You must provide complete addresses. (This includes the name of the institution and/or person, street address or PO box, city, state, and zip code.)
    • Proper identification is required for all requests. 
      • A valid picture ID is required to pick up transcripts or records.  
        • Information on the ID presented at pick-up must match the information submitted on the request form. (If you authorize someone other than yourself to pick up your records, you must provide their complete valid photo ID information on the form when you fill it out.)
    • ACT/SAT scores are not included on the transcript.  You will need to contact College Board or ACT to obtain your scores.
    • If you would like your state test scores (ex: TAAS, TAKS, STAAR), please select "Yes" to the question "Include test scores with transcript?".
    • It may take 5-7 business days to process your request. 
      • Requests are fulfilled in the order that they are received, with no exceptions.
    • When requesting copies from a student's cumulative folder, the district Open Records Fees apply according to Plano ISD policy.  We are not able to process cards; therefore, payment must be by cash or check.

    >>Transcript & Record Request Form - This online form must be completed by the student (unless the student is under 18). It will be submitted electronically to our office - no need to print.

    Tip - If you have requested an emailed transcript and have not received it - check your Spam or Junk folder.

  • PAST Plano ISD Students / School Aged (K - 10th grade)

    • If your student has left the district (withdrawn), you will need to email the registrar at the campus your student last attended.  
      • note: The secretary is the registrar on elementary campus, the counselor clerk is the registrar for middle and high schools, and at the senior high schools you would need to email either the registrar or assistant registrar.
    • When requesting records, you will need to include the following:
      • Full Name of Student
      • Date of Birth
      • Picture of Your (parent/guardian) ID - driver's license, passport, state ID card (not expired)
      • Current Address
      • Your Contact Information - should we need to contact you
      • State where you would like the records to be sent.
      • IMPORTANT: You must attach to your email the completed the FERPA Waiver for Electronic Transmission of Student Records.

  • Plano ISD Students - CURRENT STUDENTS

    • OFFICIAL TRANSCRIPT requests to be sent to college or universities must be made through School Links.

    • PERSONAL TRANSCRIPT COPIES and other records or go to Skyward's Family or Student Access:  
      https://www.pisd.edu/familyaccess

    • STUDENT RECORDS request to send your student's records to another entity or emailed to yourself, please email your the registrar (senior high), counselor clerk (high & middle schools) or secretary (elementary school) to make your request.
    • VERIFICATIONS OF ENROLLMENT (VOE - for driver's education): Please complete the request form. It will be fulfilled by your student's campus staff.  https://myforms.pisd.edu/Forms/VOE

    • If your student has left the district (withdrawn or graduated), please see the above sections for PAST students.

  • Still Need Help? Let's Talk!

    Let's Talk Records and Transcripts!

    We invite you to send us your questions, concerns, suggestions or compliments. Once you make a submission using the Let’s Talk! button below, the Plano ISD employee who can best address your comment will be notified. If you request a response, you will hear back from us in a timely manner. We look forward to hearing from you! 

    Let's Talk Records and Transcripts

  • Records Management StaffDebbie Lytle
    Records Management Officer
    debbie.lytle@pisd.edu
    469-752-8064

    Lindsey Close
    Records Management Specialist
    lindsey.close@pisd.edu
    469-752-8989

    Records Management Department
    records.management@pisd.edu 
    469-752-8067

    Fax: 469-752-8050

    Verification of Education Education Verifications
    - for investigative inquiries
    All questions, requests, and follow-ups must be via email or fax ONLY - NO PHONE CALLS.

    Current Students     - Education Verifications should be sent to the school where the student is attending.
    Former Students - Education Verifications should be sent by fax or email to Records Management with a signed release from the student, authorizing the release of "education" or "school" records. 

    Records.Management@pisd.edu

    Fax: 469-752-8050

    form icon  Open Records CenterNOT FOR TRANSCRIPTS OR STUDENT RECORDS

    Request open records electronically here
    Plano ISD Open Records Center