• Volunteer Application

  • To begin the volunteer approval process or access your volunteer account, please visit plano.voly.org.

Helpful Information for Completing the Volunteer Approval Process

  • Thank you for your interest in volunteering in Plano ISD. We greatly appreciate your willingness to invest your time and efforts into supporting Plano ISD students, families and staff. 

    All volunteers will need to create an account and complete an application, online orientation and criminal history check through the Plano ISD volunteer management system, VOLY, to be eligible for district/school volunteer opportunities. Please visit plano.voly.org to create a volunteer account and begin this process. These items will need to be completed by volunteers each school year. Please note that the application and background check consent can be completed on any device; however, the volunteer orientation requires a laptop or desktop and cannot be completed on a mobile device.

    An email will be sent to the volunteer applicant communicating the status of their application and criminal history search within 3-5 business days of completing these steps. Volunteer approval status can also be viewed by the volunteer by logging into their account. Volunteers will need to complete the online orientation as well to be eligible to volunteer. 

    Once approved, they will be able to sign up for volunteer opportunities directly through the VOLY platform at plano.voly.org. Volunteers should be sure to select all of the schools they are interested in volunteering with when asked on their application in order to be eligible for volunteer opportunities at all of their schools of interest. These school selections can also be changed by the volunteer by logging into their account at any time.  

     


     

    Plano ISD seeks to create a safe place for students, free from crime, violence, drugs and abuse. As required by the Texas Education Code, Plano ISD conducts criminal history record checks through the Texas Department of Public Safety on all volunteers, including but not limited to general campus volunteers, camp counselors, field trip sponsors, mentors and tutors. By completing the volunteer application process you consent to Plano ISD’s obtaining your criminal history record information as provided by law.

  • How will I know when my application has been processed?

    An email will be sent to the volunteer applicant within 3-5 business days of completing the volunteer approval steps communicating the status of their application and criminal history search. Volunteer approval status can also be viewed by the volunteer by logging into their account at plano.voly.org.

  • I'm a returning volunteer but I forgot my password; what do I do?

    Please visit plano.voly.org and select the purple log in button. Then click the forgot my password link. An email will then be sent to you with a temporary password. Once you log in with the temporary password, it can be changed from your account. For assistance with this process, please visit: vol.cayzu.com.

  • I'm not a U.S. citizen; can I still volunteer?

    Yes, you can volunteer! There is an extra step in the approval process for non-U.S. citizens who do not have a Social Security Number. Please complete the online application. You will need to complete an additional form, as well as bring in two forms of government-issued photo identification (passport, driver's license, consular cards, or other documentation) to the Safety & Security Services office located in the PISD Administration Center at 2700 W. 15th Street located on the first floor near Human Resources. 
     
    PLEASE NOTE: If you are a returning volunteer who is not a U.S. Citizen and you have already completed the above process, you only need to complete the online volunteer application.
     
    If you have any questions or concerns, please contact Safety & Security Services at vbcheck@pisd.edu.

  • What device should I use to complete my application?

    The application and background check consent can be completed on any device; however, the volunteer orientation requires a laptop or desktop and cannot be completed on a mobile device.

  • Can a volunteer create an account if they do not have an email address?

    A volunteer can create an account using their cell phone number. For instructions, visit: http://sms411.net/how-to-send-email-to-a-phone/.

  • How can a volunteer change their email address on their account?

    Visit plano.voly.org to log in to the account using the volunteer email address and password and complete the following steps:

    • On the purple dashboard, click on My Profile
    • In the menu on the left, click Access & Notifications
    • Near the top of the page is Privacy Settings, in bold type
    • Click the Edit link that is beside Privacy Settings and change the email address
    • The volunteer may be required to enter their password to validate the email address change
    • Be sure to click the green Save Information button

  • How can a volunteer change their password in their volunteer account?

    Visit plano.voly.org to log in to the account using the volunteer email address and password and complete the following steps:

    • On the purple dashboard, click on My Profile
    • In the menu on the left, click Access & Notifications
    • Near the top of the page is Privacy Settings, in bold type
    • Scroll down if necessary until a link called Change My Password is visible, located just below the volunteer email address
    • Click this link and follow prompts
    • Click the green Save Information button

  • What is the check in and out process for volunteers on a campus?

    Volunteers will check in with Raptor and VOLY using a two-step process. Raptor requires the use of a photo ID and VOLY requires the use of the volunteer’s email address. A volunteer will turn in their visitor’s badge to the front desk when their volunteer assignment is complete.

  • picture of people's hands together in the middle of a circle with the word Volunteer

  • Need Help?

    Technical Assistance

    For technical assistance, such as password retrieval and issues with your account, please visit vol.cayzu.com.

    Background Check Process

    For questions about the background check process, please contact the Plano ISD Safety & Security Department at vbcheck@pisd.edu.

    Volunteer Status

    Volunteer approval status can be viewed by the volunteer by logging into their account at plano.voly.org.

    General Questions

    For questions about volunteering at a specific campus, please contact that campus directly: Campus Directory.

    For general questions in regard to the Plano ISD volunteer program, please email askPISD@pisd.edu.