• Unpaid Meal Charge Guideline

    Effective July 1, 2018

    Notification for Parents:

    The goal of Plano ISD’s school breakfast and lunch program is to provide healthy meals to children during the school day. In order to serve healthy, high-quality meals to all children, we must make sure we are financially secure. Since parents play a key role in this effort, we want to share the district’s Unpaid Meal Charge Guideline.

    Procedures for Students with Unpaid Meal Charges:

    Families are expected to provide a breakfast or lunch or provide their child with cash or money deposited in their child’s meal account to purchase school meals. Meal account balances may be viewed by parents online via PayPams https://paypams.com/HomePage.aspx

    1. A student is allowed up to two reimbursable breakfast meal charges and two reimbursable lunch meal charges (where served). Once a student incurs these charges communication to the parents/guardian will be initiated.
      1. An automated phone message is sent to parents/guardian weekly when a student has a debt of $5.00 or more.
      2. An email notification is sent to parents/guardian when a student has a debt of $5.00 or more.
      3. An email notification is sent to parents/guardian two times per year (December/April) when a student has a debt of $4.99 or less.
    2. Except for pre-packaged a la carte snack and beverage items, other food items will not be taken off a student tray and their meal account will be charged for those items.
    3. Parents/guardian may make payments in students’ account through the online payment system or in person at the campus site.
      1. For online payments go to: https://paypams.com/HomePage.aspx
      2. To access the Free and Reduced Price Meal Application go to: https://fans.pisd.edu/fma/
      3. For questions or inquiries about payment plans, contact the food and nutritional services manager at the campus site.
      4. Community Resources are available to assist families online.



    In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

    To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov. This institution is an equal opportunity provider.