• Resolving Complaints & Concerns - Counseling/Guidance

  • Plano ISD is dedicated to caring and our goal is to provide excellent customer service to our families and community. This page provides details on how to get your questions answered, provide feedback or resolve concerns in the shortest amount of time possible. You have a voice and we want to hear it. Your first step should always be to communicate directly with the person closest to the matter (classroom, program, event, etc). The district believes it is in the best interest of everyone involved to informally resolve concerns if at all possible. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. These pages will tell you whom to contact, when and how.

Helpful Resources

  • Step 1: Contact Counselor

    Use the district directory, or your school directory, to contact your child's counselor.

  • Step 2: Contact Principal or Assistant Principal

    Use the district directory, or your school directory, to contact your child's principal or assistant principal.

    • Step 3: Still Need Help? Let's Talk!

      Let's Talk Counseling & Guidance!

      We invite you to send us your questions, concerns, suggestions or compliments. Once you click on a topic button below and make a submission through Let’s Talk!, the Plano ISD employee who can best address your comment will be notified. If you request a response, you will hear back from us in a timely manner. We look forward to hearing from you! 

      For more information, visit the Counseling & Guidance Services​ web page.

      Counseling & Guidance

    • Academics
    • Athletics/Student Groups
    • Attendance
    • Bullying/Harassment
    • Classroom
    • Counseling/Guidance
    • ESL/Bilingual
    • Fine Arts
    • Payments/Fees
    • Safety/Security
    • Section 504
    • Social/Emotional Learning
    • Special Education
    • Student Health
    • Student Meals
    • Technology
    • Tipline
    • Transportation