• Resolving Complaints & Concerns - Section 504

  • Plano ISD is dedicated to caring and our goal is to provide excellent service to our families and community. This page provides details on how to get your questions answered, provide feedback or resolve concerns in the shortest amount of time possible. In order to expedite resolving your concerns, the Plano ISD Board of Trustees and leadership team encourage students and families to communicate with the appropriate teacher, principal or other campus administrator who has the authority to address the concerns. 

    Issues should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. Individuals who have not followed this communication protocol will be directed to the appropriate step based on the circumstances, which may prolong the resolution process.

Helpful Resources


  • Step 1: Contact Teacher and/or Counselor

    Use our staff directory to contact your child's teacher, or call the school office.

  • Step 2: Contact Campus 504 Coordinator

    Use our 504 Coordinator Directory to contact your school's 504 coordinator.

  • Step 3: Contact Principal or Assistant Principal

    Use our online Principals Directory to contact your child's principal or assistant principal.

  • Step 4: Contact Director of Multi-Tiered Systems of Support/Section 504

    Contact Director of Multi-Tiered Systems of Support/Section 504 Kimmie Conlon at kimmie.conlon@pisd.edu or (469) 752-5580.

  • Step 5: Contact Executive Director of Student & Family Services

    Contact Executive Director of Student & Family Services Dr. Jennifer Miley at jennifer.miley@pisd.edu or (469) 752-8945.

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