• Resolving Complaints & Concerns - Attendance

  • Plano ISD is dedicated to caring and our goal is to provide excellent service to our families and community. This page provides details on how to get your questions answered, provide feedback or resolve concerns in the shortest amount of time possible. In order to expedite resolving your concerns, the Plano ISD Board of Trustees and leadership team encourage students and families to communicate with the appropriate teacher, principal or other campus administrator who has the authority to address the concerns. 

    Issues should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. Individuals who have not followed this communication protocol will be directed to the appropriate step based on the circumstances, which may prolong the resolution process.

Helpful Resources


  • Step 1: Contact Teacher

    Use our online directories to contact your child's teacher.

  • Step 2: Contact School Attendance Office

    Contact the school's attendance office

  • Step 3: Contact Principal or Assistant Principal

    Use our online Principals Directory to contact your child's principal or assistant principal.

  • Step 4: Contact Truancy Prevention Facilitator

    Contact the Plano ISD Truancy Prevention Facilitator, Denise Hammersla at denise.hammersla@pisd.edu or 469-752-5796

    • Step 5: Contact Executive Director for Student & Family Services

      Contact the Plano ISD Executive Director for Student & Family Services, Jennifer Miley at jennifer.miley@pisd.edu or 469-752-8945 or 469-752-5583

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