• Resolving Complaints & Concerns - Technology

  • Plano ISD is dedicated to caring and our goal is to provide excellent service to our families and community. This page provides details on how to get your questions answered, provide feedback or resolve concerns in the shortest amount of time possible. In order to expedite resolving your concerns, the Plano ISD Board of Trustees and leadership team encourage students and families to communicate with the appropriate teacher, principal or other campus administrator who has the authority to address the concerns. 

    Issues should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. Individuals who have not followed this communication protocol will be directed to the appropriate step based on the circumstances, which may prolong the resolution process.


  • Step 1: Contact Teacher

    Use our staff directory to contact the classroom teacher or call the school office.

  • Step 2: Contact Teacher or School CTA

    Use the CTA Directory to contact your school's CTA.

  • Step 3: Contact Helpdesk

    Contact the Plano ISD Helpdesk or call 469-752-8767.

  • Step 4: Contact Executive Director of Instructional Technology

    Contact Executive Director of Instructional Technology, Matt Frey at matt.frey@pisd.edu or (469) 752-8060.

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