• Resolving Complaints & Concerns - Technology

  • Plano ISD is dedicated to caring and our goal is to provide excellent service to our families and community. This page provides details on how to get your questions answered, provide feedback or resolve concerns in the shortest amount of time possible. In order to expedite resolving your concerns, the Plano ISD Board of Trustees and leadership team encourage students and families to communicate with the appropriate teacher, principal or other campus administrator who has the authority to address the concerns. 

    Issues should be expressed as soon as possible to allow early resolution at the closest possible administrative level. Individuals who have not followed this communication protocol will be directed to the appropriate step based on the circumstances, which may prolong the resolution process.


  • Step 1: Contact Teacher

    Use the district directory, or your school directory, to contact your child's teacher.

  • Step 2: Contact School CTA

    Use the district directory, or your school directory, to contact your school's Campus Technology Assistant.

  • Step 3: Contact Helpdesk

    Contact the Plano ISD Helpdesk or call 469-752-8767.

  • Academics
  • Athletics/Student Groups
  • Attendance
  • Bullying/Harassment
  • Classroom
  • Counseling/Guidance
  • ESL/Bilingual
  • Fine Arts
  • Payments/Fees
  • Safety/Security
  • Section 504
  • Social/Emotional Learning
  • Special Education
  • Student Health
  • Student Meals
  • Technology
  • Tipline
  • Transportation