Resolving Complaints & Concerns - Safety/Security
Plano ISD is dedicated to caring and our goal is to provide excellent service to our families and community. This page provides details on how to get your questions answered, provide feedback or resolve concerns in the shortest amount of time possible. In order to expedite resolving your concerns, the Plano ISD Board of Trustees and leadership team encourage students and families to communicate with the appropriate teacher, principal or other campus administrator who has the authority to address the concerns.
Issues should be expressed as soon as possible to allow early resolution at the closest possible administrative level. Individuals who have not followed this communication protocol will be directed to the appropriate step based on the circumstances, which may prolong the resolution process.
In an Emergency
In cases of emergency and an immediate response is needed, please call 9-1-1.
Step 1: Contact Teacher and/or Counselor
Use the district directory, or your school directory, to contact your child's teacher or counselor.
Step 2: Contact Principal or Assistant Principal
Use the district directory, or your school directory, to contact your child's principal or assistant principal.
Step 3: Still Need Help? Let's Talk!
Let's Talk Safety & Security!
We invite you to send us your questions, concerns, suggestions or compliments. Once you make a submission using the Let’s Talk! button below, the Plano ISD employee who can best address your comment will be notified. If you request a response, you will hear back from us in a timely manner. We look forward to hearing from you!
For more information, visit the Safety & Security web page.