What determines bus eligibility?
Am I Eligible?
Your child may be eligible to ride if:
- You live 2 or more miles from the boundary of your child’s designated campus.
Please Note: Plano ISD uses a computerized routing and mapping system as the standard by which all eligibility measurements are made. The shortest path on public roadways is measured between the midpoint of a home address and the flagpole at the school. For apartment complexes, the measurement point is the property line closest to the school.
- Your child is a registered Plano ISD student and your address is up to date with the registrar.
Please note: Your student can only be routed to the address indicated in TEAMS/Parent Portal, so please ensure that information is kept current.
Google Maps shows that I am over 2 miles from the school. Why am I not eligible?
Google Maps uses an algorithm that typically optimizes a trip by drive time rather than by shortest distance. Plano ISD follows TEA (Texas Education Agency) guidelines for measuring the shortest distance on public roadways. Plano ISD calculates the shortest distance using Transfinder routing software, not Google Maps.
How do I locate my bus stop?
Your bus stop can be found utilizing the Route Finder link.
When you enter your student’s address, be sure to include the street suffix abbreviation (st, ln, ct, pkwy, etc.) Do NOT enter zip code, city, state, grade or school (these are not necessary). If your street address includes a direction (east, west, north or south, include the first letter of the direction (example: E Spring Creek Pkwy)
NOTE: Special Needs route information is not listed in Routefinder. For Special Needs route information, please contact your child’s teacher at school.
Why does my address not appear when I search the Routefinder?
Make sure to include the street suffix abbreviation (st, ln, ct, pkwy, etc.) but do not spell out “street”, “lane”, etc. and do NOT enter a zip code. If your address still does not appear, please call the Transportation Department at (469) 752-0780 for further assistance.
I cannot see my child's bus stop from my house. How can I get the bus stop moved closer?
To minimize the ride time spent on the bus, bus stops are placed at centralized locations that can be safely accessed by all eligible students. Stops are not placed in dead end streets to minimize bus accidents while backing up (Backing is a very dangerous maneuver for a School bus).
If you have concerns about your child's safety, you are encouraged to accompany your child to the bus stop or arrange a neighborhood buddy to walk with your child.
Elementary School students may be required to walk up to .25 miles to a bus stop. Middle School .50 miles and High School up to .50 miles.
The bus did not show up on time for my child, how long should he/she wait at the stop?
Your child should arrive at the stop at least 10 minutes before the scheduled pick up time.
If there is a substitute driver, there is a chance the bus could be a few minutes late. Please understand the times may not be absolutely consistent with the regular scheduled pickup times due to traffic, weather, and other unforeseen occurrences.
If the bus is late, ask your child to remain at the stop. There may be incidents beyond our control but there will always be a bus at every stop. If the wait becomes extreme (approximately 20 minutes), please call the Transportation Dispatch office at 469-752-0792.
Buses will load students and depart the stop. Regular buses do not wait for late students. Special needs transportation follows much the same criteria but will wait up to 2 minutes at the stop.
How long do the buses wait at the campus?
All buses will wait 10 minutes at the school (unless otherwise instructed by campus administrator) in the afternoon for students to board. Students are expected to proceed immediately to the buses. Bus drivers are instructed not to stop, or open, the door for late students due to safety concerns.
My student says their bus is hot. I thought all buses were equipped with AC?
All of our buses are equipped with AC, and our drivers are instructed to continuously run the AC to keep the bus as cool as possible. However, Texas is known for its high temperatures, and as we open and close the door repeatedly to allow students on and off the bus, the cool air is released, making it hard to maintain a low bus temperature.
We appreciate your patience as we do everything within our power to keep your student(s) cool during those high-temperature days.
What do I do if I'm moving or changing my address?
Please see your student's home campus registrar.
What should I know about releasing a student to another adult?
Anyone other than the student's parent/guardian must be on the Emergency Contact Card at their campus in order for the child to be released to any other person. The person picking up must show proof of identity to the driver using a valid State-issued Driver's License/Identification Card or Passport in order to receive the student.
Student Drop-off Protocol
Transportation follows a strict protocol when dropping off our students.
*Pre K Must have parent/guardian with CARPOOL TAG
*Kinder Must have parent/guardian at the bus stop
*1st Grader Must have parent/guardian at the bus stop
2nd Grade OK to release alone at the bus stop
3rd - 5th Can escort kinder or 1st-grade student
*Why was my student returned to their campus after school
It is important that you arrive at your students' bus stop before their drop time. If a parent/guardian of a PreK, Kinder, or 1st-grade student fails to arrive at the bus stop on time, the student will be returned to their campus. If you are running late, call the campus before the student is loaded onto the bus, or call our Dispatch Call Center if your student is already onboard (469-752-0792).
Can students ride on different buses?
All students must ride their assigned bus.
Can students get on/off at a different Bus Stop?
Bus-hopping or changing from assigned buses is not permitted. Students may ONLY utilize their designated stop as assigned by Transfinder. For the safety of the operator of the vehicle and all passengers, students must board buses or other vehicles only at their assigned stops, and drivers must only unload passengers at the authorized stops. Buses will stop at designated stops only.
Can students take large items/sports equipment/instruments on the bus?
All items brought on board must fit in the student’s lap. Please make special arrangements for transporting large articles such as large band instruments (such as, but not limited to, tubas and euphoniums), large projects, or any other item which would take up another student’s seat.
Sports Equipment (such as, but not limited to a basketball or tennis racquet) and Color Guard props (such as, but not limited to guns and swords) must be COMPLETELY concealed in a duffle bag or backpack and not visible to the driver or students. Golf Clubs and Color Guard flags or poles are not able to be transported on the bus.
Skateboards are prohibited
How can I contact Transportation?
For specific information regarding Transportation, email email@example.com or call (469) 752-0780