School Messenger Text Messaging
Take advantage of our Text Messaging Service
Plano ISD utilizes the SchoolMessenger system to deliver text messages, straight to your mobile phone with important information about events, school closings, safety alerts and more.
You can participate in this service just by sending a text message of “Y” or “Yes” to our school’s short code number, 67587.
You can also opt-out of these messages at any time by simply replying to one of our messages with “Stop”.
SchoolMessenger is compliant with the Student Privacy Pledge™, so you can rest assured that your information is safe and will never be given or sold to anyone.
Opt in from your mobile phone now! Just send "Y" or "Yes" to 67587
Information on SMS text messaging and Short Codes:
SMS stands for Short Message Service and is commonly referred to as a "text message". Most cell phones support this type of text messaging. Our notification provider, SchoolMessenger, uses a true SMS protocol developed by the telecommunications industry specifically for mass text messaging, referred to as “short code” texting. This method is fast, secure and highly reliable because it is strictly regulated by the wireless carriers and only allows access to approved providers.
How do I know if it worked?
After you text one of the keywords to the short code the system will ALWAYS respond back with one of three messages:
Opt-in Response: You're registered 4 SchoolMessenger notifications. Reply STOP to cancel, HELP for help. Msg&data rates may apply. msg freq varies. schoolmessenger.com/txt
Opt-out Response: You're unsubscribed from SchoolMessenger. No more msgs will be sent. Reply Y to re-subscribe, HELP for help. Msg&data rates may apply. schoolmessenger.com/txt
Help or Unknown Key Word Response: SchoolMessenger notification service: Reply Y to subscribe or STOP to cancel. Msg&data rates may apply. Msg freq varies. Visit schoolmessenger.com/txt for info.
Any other response – or no response: indicates the recipient should contact their wireless device provider to have
SMS messaging/premium content enabled (see below for more details).
I received a text message that says it’s from School Messenger? What does it mean?
That was the opt-in invitation message sent by School Messenger if it was from 67587 and it said:
Plano Independent School District messages. Reply Y to confirm. HELP 4 info. Msg&data rates may apply. Msg freq varies. schoolmessenger.com/txt
Will I be charged for the text messages that I receive from School Messenger?
SchoolMessenger does not charge recipients for the text messages that they receive or send to the short code; however, wireless providers may charge for individual text messages, depending on the plan associated with the wireless device. Please consult your carrier if you are uncertain.
I opted in, but I’m not receiving texts?
- Check your number
Ensure that the district has included your correct cell number on the emergency card in Parent Portal. It may take 24 hours for this number to be active after being changed or added to Parent Portal.
- District Employees
Verify that your cell phone is correct in TEAMS Employee Service Center.
- Has a message been sent?
Confirm that the school or district has attempted to send a School Messenger broadcast that includes a text message to your phone number. "Opting In" does not mean that every message a campus sends will be a text message.
- Are you a parent of a currently enrolled student or are you a district employee?
School Messenger text messages are only sent to parents or guardians of currently enrolled students or to district employees.
- Check your number
What does it mean if I texted “Y” or “yes” and I received some sort of error message back?
If you receive what appears to be an error message, similar to one of the following, it most likely means that short code text messaging is not enabled on your wireless subscription plan:
- Service access denied
- Message failed
- Shortcode may have expired or shortcode texting may be blocked on your account
- Does not participate
These replies DO NOT indicate that the wireless provider can’t receive messages from SchoolMessenger. Rather, they are an indication that the specific mobile device does not have short code SMS texting enabled for that number (this is sometimes disabled by default on company provided cell phones). To address this, contact your wireless provider.