• School Messenger

     
    School Messenger is the district's communication tool. The email address and phone numbers parents provide on the Emergency Information Form are used for school and district communication.

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Documentation

  • Trouble Getting Emails or phone calls from Plano ISD Schoolmessenger or PISD eNews emails?

    If you are not getting phone calls or emails from Plano ISD Schoolmessenger or PISD eNews emails, please try these steps before contacting parentportal@pisd.edu.

    1. Check your junk/spam/clutter email folder.  Add pisd.edu and schoolmessenger.com as safe senders on your email account.  
    2. Log in to Parent Portal and check/update* your contact information on the Emergency Card.   
      • The district uses the contact information on the Emergency Card to contact you through SchoolMessenger and eNews.
        • Email - a valid email address that you can access.
        • Phone Numbers
    3. Verify that you have not unsubscribed specific broadcast types from Plano ISD School Messenger emails, phone calls, text.  
      • SchoolMessenger Guide
      • If you ever unsubscribed from all, your email blocked by Schoolmessenger and you contact the district to get your email unblocked.  
    4. If you still are not receiving emails or phone calls or you previously unsubscribed from all broadcast types, please email parentportal@pisd.edu.  
      1. Include the following
        1. Email address - the email address that is on the Emergency Card.
        2. Student Name(s)
        3. Student ID(s)

    * updates take overnight to get to our calling/systems.