• Top 5️⃣ Technology Troubleshooting Tips💡

    Click 🎦 to watch the videos

    Link: bit.ly/top5tips21

    Google Chrome:

    #1  Sign in to the Chrome web browser with PISD credentials🎦

    • On Chromebook: Signing into Chromebook also signs you into Chrome web browser.

    • On Other Devices: Open Chrome web browser (not firefox, IE, etc.) and sign in to the browser with PISD credentials (PISD login & password, not Gmail). *Be sure both Chrome and Webdesk have the same PISD credentials. 

    • More info on the Hotspot page

    #2 📰Clear Browsing Data (Clear the Cache) 🎦

    • Click on 3 dots at the top right of browser to open the Chrome menu. 

    • Click on Delete Browsing Data.

    • Check the boxes next to ☑ "Cookies and other site data" and ☑ “Cached images and files"

    • In the Time Range field, select “All Time” Click on Clear data at the bottom. 

    • More information on the Hotspot page.

    #3 🧩Turn Off Non-essential Extensions (Chrome web browser)🎦

    • Click the puzzle piece in the top right corner of your browser.

    • Click Manage extensions at the bottom.

    • Toggle off or remove any extensions you are not regularly using. *Extensions such as Sisco and Classlink are from the district and cannot be removed.  Ad blockers and Grammerly often interfere with some programs.

    • More information on the Hotspot page.

     

    PISD Webdesk

    #4 🤝Connect Google Account 🎦

    • In Webdesk, Click on your profile on the top right.

    • Click Settings.

    • Along the tab at top, click Sign-In Options.

    • In the “Google Account” box, click the blue Link 🔗.

    • If prompted, select your PISD credentials.

    • More info on the Hotspot page.

    #5 🔑Verify Password (update LDAP/Active Directory)🎦

    • In Webdesk, Click on your profile on the top right.

    • Click Settings.

    • Along the tab at top, click Sign-In Options.

    • In the “LDAP/Active Directory” box, click the blue icon.

    • Enter your current password twice to verify.

    • Click Save at the bottom right. Look for the green check “Credentials Edited” message.

    • More info on the Hotspot page