- Instructional Technology
- Tech Troubleshooting Tips
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Top 5️⃣ Technology Troubleshooting Tips💡
Click 🎦 to watch the videos
Link: bit.ly/top5tips21
Google Chrome:
#1 ✍Sign in to the Chrome web browser with PISD credentials🎦
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On Chromebook: Signing into Chromebook also signs you into Chrome web browser.
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On Other Devices: Open Chrome web browser (not firefox, IE, etc.) and sign in to the browser with PISD credentials (PISD login & password, not Gmail). *Be sure both Chrome and Webdesk have the same PISD credentials.
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More info on the Hotspot page
#2 📰Clear Browsing Data (Clear the Cache) 🎦
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Click on 3 dots ⠇at the top right of browser to open the Chrome menu.
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Click on Delete Browsing Data.
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Check the boxes next to ☑ "Cookies and other site data" and ☑ “Cached images and files"
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In the Time Range field, select “All Time” Click on Clear data at the bottom.
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More information on the Hotspot page.
#3 🧩Turn Off Non-essential Extensions (Chrome web browser)🎦
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Click the puzzle piece in the top right corner of your browser.
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Click Manage extensions at the bottom.
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Toggle off or remove any extensions you are not regularly using. *Extensions such as Sisco and Classlink are from the district and cannot be removed. Ad blockers and Grammerly often interfere with some programs.
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More information on the Hotspot page.
PISD Webdesk
#4 🤝Connect Google Account 🎦
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In Webdesk, Click on your profile on the top right.
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Click Settings.
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Along the tab at top, click Sign-In Options.
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In the “Google Account” box, click the blue Link 🔗.
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If prompted, select your PISD credentials.
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More info on the Hotspot page.
#5 🔑Verify Password (update LDAP/Active Directory)🎦
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In Webdesk, Click on your profile on the top right.
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Click Settings.
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Along the tab at top, click Sign-In Options.
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In the “LDAP/Active Directory” box, click the blue icon.
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Enter your current password twice to verify.
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Click Save at the bottom right. Look for the green check “Credentials Edited” message.
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More info on the Hotspot page.
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