• Chromebook FAQs

  • Turning On and Off

    Where is the power button?

    There is a soft power button on the right side of the Chromebook, forward of a soft volume button.

    How do I charge my Chromebook?

    The charging port is on the left side of the Chromebook, toward the back.

    How long does the battery last?

    You can expect your battery to last for around 7 hours with continuous use.

    How do I connect to a wifi network?

    Your device will connect to the PISDStudent network at your school automatically.

    For other networks, such as your home or Starbucks, click your profile picture in the lower right corner of the screen. Click Network and browse to the desired wifi.  Enter the password if required.

    Can I use my Chromebook without Internet access?

    You can use Google docs even when offline. When you reconnect to the Internet, any changes you made in your docs will sync.

  • Logging In

    How do I log in? How do my students log in?

    Click the blue Next button, then the PISD Network Login button. Use your regular PISD username and password.

    You and your students can also log in using the QR code feature. QR codes can be printed from Webdesk.

    Do I need to log out every day?

    It is not necessary to log out every day.  However, periodically signing out will allow for updates to be pushed to the operating system.

    Do I need to turn the power off after I log out?

    No. Simply plug the Chromebook in to charge it.

  • Ports and Buttons

    What are the little ports around the edges of the Chromebook?

    There are two USB ports, an HDMI port, an SD card reader, and a charging port on the left side of the Chromebook, and a headphone port on the right side of the Chromebook.

    Can I use a flash drive on my Chromebook?

    Yes, you can access saved files from a flash drive that has been inserted into the USB port. You can also save files from your Chromebook to a flash drive.

    When would I use the HDMI port?

    The HDMI port allows your Chromebook to be connected to your projector. Ask your CTA or principal about acquiring one - it’s called an HDMI to VGA connector.

    Mirror Chromebook with Projector

    Go to Settings (click your profile picture in the lower right corner of the window, then the gear). In the search field on the screen that pops up, type the word mirror and turn on mirror.

  • Care and Maintenance

    Cleaning

    Use a lightly moistened soft cloth to clean the keyboard and touchscreen. Wipes for electronics are fine, too. Microfiber cloths work well.

    How do updates happen?

    Updates happen automatically, from time to time. That’s why it’s important to log completely off periodically.

    You may also notice that an update is needed when you see the up arrow in the lower right corner of your screen. Click the icon, then click Restart to update.

    Restart to update picture

    How do I force an update?

    1. Click the 3-dots menu (“kebab”) and select Settings.
    2. At the top left of the window that pops up, click the 3 lines (“hamburger”) and select About Chrome OS.
    3. Click CHECK FOR UPDATES.

  • Keyboard

    Where is the caps lock key?

    There is no caps lock key on a Chromebook. However, you can activate CAPS LOCK.

    1. Press the Magnifying Glass (Search) key simultaneously with the Alt key.
    2. Or, permanently change the Magnifying Glass (Search) key to a Caps Lock by accessing Settings > Device > Keyboard. Next to Search, select Caps Lock.
      caps lock menu

    Where is the delete key?

    There is no Delete key, but you can press the Alt key and then press the Backspace key to delete. Otherwise, just go to the end of the word or line and use the Backspace key.

    Where are the function keys?

    There are no function keys on a Chromebook.

    What does the lock key do?

    If you need to walk away from your Chromebook, press and hold the lock key (at the top right of the keyboard) to lock the screen without logging out of the Chromebook. Simply enter your password for access.

    International Keyboard

    Choose keyboard language & special characters

    What do those funky little keys across the top of the keyboard do?

    Unique Keys on your Chromebook keyboard

    image showing the chromebook keyboard buttons

    How can I view two windows side by side?

    Press the alt key and bracket key at the same time. The [ key docks the window on the left side of the screen and the ] key docks the window on the right. Click or tap the □ at the top right to maximize the window when you’re done.

  • Printing

    Chromebooks on the PISDStudent wifi network can use Google Cloud Print printers.

    1. Press Ctrl+P to access printer settings.

    2. Next to Destination, click Change, then select the appropriate printer from the Google Cloud Print list:
      list of google cloud printers

    Keep in mind that Chromebooks are designed to contribute to a paperless classroom. It’s likely that you will print far fewer pages when using Chromebooks because you can access documents electronically.

  • Chrome/Chromebook Environment

    How do I scroll?

    Use two fingers simultaneously and lightly drag them forward or back on the touchpad.

    Can I change the direction of the scrolling?

    Yes! Go to Settings (click your profile picture in the lower right corner of the window, then the gear). In the search field on the screen that pops up, type touchpad. Click on touchpad and select the type of scrolling: Traditional (swipe up to move page down) or Australian (swipe up to move page up).

    How do I right click?

    Press and hold on the touchscreen on the area you want to right-click OR lightly tap two fingers simultaneously on the touchpad.

    How do I click and drag?

    Click and hold down the touchpad with one finger. Use a different finger on the touchpad to move the object on the screen.

    The display on my monitor looks weird. What’s up?

    If your Chromebook is displaying in odd colors, it’s likely that an accessibility feature called “High Contrast mode” has been enabled. This is a setting that is very helpful for some vision-impaired users. To turn it off, click your profile picture at the bottom left of the screen, then the gear to launch the Settings menu. Type accessibility in the search field, then Manage accessibility features. Turn off any unnecessary features.

    What are apps and extensions? What’s the difference?

    Apps are essentially shortcuts to websites. Extensions are the small icons to the right of the Omnibox (URL field) and extend the functionality of the browser. Visit our Chrome Apps & Extensions Hotspot page for more information about apps and extensions.

    What is the app launcher?

    The app launcher is the little white circle at the bottom left of your screen. You can also access the app launcher by clicking the magnifying glass (search) key. Or swipe your screen from the bottom up to reveal the apps.

    When and why would I use the app launcher?

    Use the app launcher to quickly locate new apps and extensions from the Chrome Web Store, or to locate apps you have previously installed.

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